Hardware Issues
How to turn off the work indicator light?
On the camera preview page, enter “Settings” and locate the “Work Indicator” switch to turn it off.
How to understand the meaning of work indicator lights?
Slow flashing red light: switch on/off and recognize SIM card
Flashing red and blue alternately: SIM card not detected
Red light flashing quickly: connecting to the base station
Blue light flashing: SIM card recognition, waiting for app to add
Blue light flashing slowly: APP preview
Flashing red light 5 times: automatic shutdown when battery level is low
Blue light flash: camera upgrade in progress
Red light constantly on: camera abnormal
Will a power adapter be included as a gift when purchasing a camera?
This product only comes with one power cord, and the power adapter needs to be purchased separately.
How to choose a power adapter?
The power adapter needs to be compatible with 5V1A or 5V2A.
Why is the camera unable to charge?
After the camera is connected to the power supply, the red light remains on. If the work indicator light does not respond, please check:
1. Is the power adapter and power cord functioning properly.
2. Is there any abnormality in the camera charging interface.
3. After excluding the above two items, the problem remains unresolved. Please contact brand after-sales customer service for assistance.
Why does the solar panel not work?
1. Insufficient lighting: Due to weather or placement angles, the solar panels are unable to receive sufficient sunlight.
2. Check if the charging head on the panel is properly inserted into the camera.
3. When there is a lightning symbol in the power icon in the app, it indicates normal operation.
Does the camera support third-party solar panels?
To ensure camera safety, please do not use third-party solar panels together.
How to improve battery life with fast battery consumption?
1. The camera should be installed away from the roadside or crowded places.
2. Try not to point the camera towards heat sources such as air conditioning units or the sun to avoid triggering “motion detection” by mistake.
3. Reduce sensitivity and reduce movement detection range.
4. Set up an alarm plan and plan the alarm time period reasonably.
5. Set alarm intervals to avoid uninterrupted alarms.
6. The recording duration is set to 10 seconds.
7. The working environment of the camera maintains a smooth and stable network.
8. Ensure that the solar panel receives sufficient sunlight.
Why is there a delay in pan tilt rotation?
When the network is poor, rotating the pan tilt command may cause delays, excessive rotation angle, and other issues. Please check the network conditions of the camera and phone.
Why does the pan tilt malfunction?
The console control is malfunctioning. It is recommended to restart or reset the camera. If the problem persists after attempting to reset, please contact the brand’s after-sales customer service for assistance.
Can’t the camera turn on?
Low battery: After long pressing the Power button, the red light flashes 5 times and turns off. Please charge the camera for 1-2 hours before attempting to turn it on.
Camera abnormality: When the power button is pressed and held, the red light remains on and then goes out, and the camera may crash. Please contact the brand’s after-sales customer service for assistance.
Why is there no sound in the real-time screen?
The sound size and distance can affect microphone pickup, and if it is below 55dB, it may not be picked up; Also, please check the switch status of the horn icon in the bottom left corner of the real-time screen.
How to adjust the camera speaker volume?
When previewing the camera, go to “Settings” and find “Sound Settings” to adjust the speaker volume (default 70).
Is there no sound from the alarm whistle and two-way intercom?
Please check if the speakers and microphone in the ‘Sound Settings’ are turned on; If there are still problems after opening, please contact brand after-sales customer service for assistance.
How to change the camera’s time zone?
The time zone of the camera follows your phone system and cannot be changed within the app. If the time zone is incorrect, please ensure that the phone’s time zone is normal first, then reset the camera and add it again.
How to change to a 12 hour schedule?
Open “Settings” to enter “Time Settings” and switch to “12 hour system”.
Can I connect to WiFi?
Unable to connect to WiFi.
Do you support Onvif or RTSP?
Not supported.
Image Issues
Why is the image blurry and unclear?
1. Manually set the image sharpness in the app.
2. When the network is unstable, to ensure the normal operation of the camera, video clarity will be automatically compressed.
3. Do not let the camera directly look at the sunlight.
How to turn off the white light at night?
Select ‘Black and White Night Vision’ and turn off ‘Sound and Light Alarm’.
What to do when there is noise in the image when the light is dim?
When the ambient light is insufficient, the full color image will generate noise. To ensure image quality, please set the “Full Color Mode” to “Intelligent Night Vision” or “Black and White Night Vision”.
Why is the picture blurry and unclear?
1. The surface of the lens is dirty, please clean it manually.
2. It may be due to fogging inside the lens. Please try placing the camera in a well ventilated and dry environment for a few days. If there is no improvement, please contact the brand’s after-sales customer service for assistance.
Why does the screen appear magenta?
Abnormal switching of camera night vision filter:
1. At night, the app opens “Full Color Mode” and repeatedly switches between “Full Color Night Vision” and “Black and White Night Vision”.
2. Slap the camera lens and body several times with force.
3. If the above methods are ineffective, please contact brand after-sales customer service for assistance.
Why is the “sound and light alarm” turned on? Why is the night screen pitch black?
The camera may not automatically turn on the infrared light. Please confirm that the current setting for “Full Color Mode” is “Intelligent Night Vision” or “Black and White Night Vision”.
Why are the black and white images partially bright at night?
Within the 2-meter space range of the camera’s perspective, there should be no obstructions or walls, otherwise infrared rays will gather here and cause overexposure.
Local Playback
How does a camera store recordings?
Insert the Micro SD card.
Does the camera support all day recording?
Not supported.
How to choose a Micro SD card?
It is recommended to use Micro SD cards with a capacity of 128GB or less, which are available from mainstream brands on the market. Only SD cards in FAT32 format are supported (if not, SD cards can be formatted in FAT32 format on the computer)
How to modify the recording duration?
Select 10s/20s/30s recording duration in the “Custom Mode” of “Mobile Detection”, and default to 10s.
What to do when the available capacity of the SD card is insufficient?
The storage method for video files is circular recording, and when the available capacity of the Micro SD card is only 500MB, it will automatically overwrite recordings from earlier dates.
How to obtain video files?
1. Use ‘Record’ to save to the album when playing the recording.
2. Use ‘Download’ to select a timeline, with a maximum duration of 5 minutes per save to the album.
3. Insert the Micro SD card into the computer and directly obtain the recording file.
Why does the local playback prompt without an SD card after installing a Micro SD card?
1. Format the Micro SD card once in “Video Management”, and the normal display of capacity information on this page indicates that the Micro SD card has been recognized.
2. Please refer to ‘How to choose a Micro SD card?’.
3. Please try plugging and unplugging multiple times.
Why didn’t the Micro SD card save the recording?
1. Please confirm that the micro SD card has been recognized.
2. Please confirm the existence of alarm records on that day.
Why did the local playback prompt that there were no recorded files on that day?
If there are no recorded files on that day, you can click on “Calendar” to select another date. The dark dates in “Calendar” represent the presence of recorded files.
Attempted to format Micro SD card multiple times but still unable to record?
There may be a compatibility issue with the Micro SD card. Please replace it with a Micro SD card and try again.
Why does the ‘Message’ page only display screenshots of alarms?
To obtain alarm recording, please install a Micro SD card. After successful installation, the alarm recording will be automatically saved. The default recording time is 10 seconds, which can be manually set to 20 or 30 seconds. Click on the ‘Message’ page â–¶ Click “Local Playback” on the “Preview” page to view the alarm recordings saved on the Micro SD card.
Why is the recording timeline discontinuous/blank in the middle?
A blank recording timeline indicates that there is no alarm recording at that time point. Record only when an alarm is triggered.
How to delete local playback recordings?
Visit the local playback page, select the date through “Calendar”, click “Delete”, and all recordings on that day will be cleared.
Mobile Detection
Why can’t cameras capture animals or vehicles?
The default settings for ‘motion detection’ are ‘daytime humanoid detection’ and ‘nighttime humanoid detection’. Therefore, non humanoid alarms will be filtered, and when turned off, objects such as animals and vehicles can be captured.
Why can’t my phone receive any alarm message push?
If ‘Mobile Detection’ works normally but there are no alarm messages, please check if ‘Message Push’ has been turned off, and also check if the app has obtained message push permission from the phone.
Why didn’t the camera alarm or record any footage?
1. It is recommended to control the installation height of the camera at 2-3 meters and tilt it down about 15 degrees to obtain the best range for motion detection.
2. Mobile detection has range limitations, making it difficult to successfully detect moving objects beyond 8 meters from the camera.
3. It is not recommended to install the camera in a narrow space, as it will greatly affect the range of motion detection.
4. Check if motion detection is turned on.
5. Set the “detection sensitivity” to high gear in the APP.
6. Capturing animals/vehicles and other objects requires turning off the “daytime human detection” and “nighttime human detection” settings.
Why are there no moving objects in the video, but frequently push alarms?
There are objects within the alarm detection range that are prone to camera misjudgment:
1. It is recommended to avoid roadside or crowded places when installing cameras.
2. Avoid facing the camera towards a heat source similar to an air conditioning unit.
3. The camera lens must avoid direct sunlight.
4. Adjust the “Detection Sensitivity” setting to reduce the camera’s detection range.
5. Set up an “alarm plan” and reasonably divide the time period for camera alarms.
6. Set the “alarm interval” to eliminate uninterrupted alarms.
7. Flexible setting of alarm detection areas.
Why is there a delay in recording?
When the camera captures an object, it first wakes up the camera, AI recognizes the object, and then begins recording. The following methods can be tried:
1. Improve the “detection sensitivity” and increase the detection range.
2. Turn off “daytime human shape detection” and “nighttime human shape detection” to improve camera response speed.
3. Orient the camera towards an open environment as much as possible to improve the detection range.
Why didn’t the horn sound after turning on the “sound and light alarm”?
Please confirm that the “sound and light alarm” is set to “sound alarm” or “sound and light alarm”.
In addition, the sound and light alarm is only effective at night
How to turn off the alarm siren that will disturb family and neighbors?
Turn off the “sound and light alarm” completely or select the “white light alarm” mode, and the camera will no longer sound the alarm horn.
Network Connections
The camera is offline and cannot work?
1. Determine whether the SIM card has traffic: Local SIM cards can consult the operator, and standard SIM cards can check the remaining traffic in the APP; If the traffic has been used up, please recharge as soon as possible.
2. Restart the camera (turn it off before turning it on).
3. Ensure that the camera has sufficient power.
4. Ensure that there are no signal interferences around the camera and that the 4G network signal is good.
5. Contact brand after-sales customer service for assistance.
The traffic package you just purchased cannot be used properly?
1. Standard SIM card: Restart the camera (turn it off and then on).
2. Local SIM card: Check with the operator to see if the traffic package is activated.
3. Contact brand after-sales customer service for assistance.
When adding a camera for the first time, the indicator light keeps flashing red/red blue?
If it is a standard SIM card:
1. Check if the SIM card is inserted properly, as new users can easily insert it in the opposite direction.
2. Check if the SIM card is brand new. If it has been used, the SIM card may not have traffic. Please contact the brand’s after-sales customer service for assistance.
3. Ensure that there are no signal interferences around the camera and that the 4G network signal is good.
If it is a local SIM card:
1. Check if the SIM card is inserted properly, as new users can easily insert it in the opposite direction.
2. The camera currently does not support IPV6 and 5G SIM cards. Please confirm with the operator.
3. Ensure that there is traffic available on the SIM card.
4. APN is not compatible. Please import the APN information of the SIM card into the APP (for specific operations, please refer to “How to obtain the APN information of the SIM card” and “How to import APN information”).
5. The SIM card has a PUK or PIN code (please refer to “What should I do if the local SIM card PIN code is locked?” for specific operations).
Can the camera be used outside of the country and region of purchase?
Cannot be used across countries and regions.
How to install a SIM card?
1. The SIM card does not support hot swapping. Please align the metal side of the SIM card with the card slot when the camera is turned off, and push it into the end of the card slot.
2. Only supports the smallest size Nano SIM card
Standard SIM card traffic package?
The standard SIM card has 100MB of free data. To avoid running out of data and causing the camera to go offline, please order the data package promptly after successfully adding the camera.
Do I have to use the standard SIM card? Does it support local SIM cards?
For a better experience, we recommend using the standard SIM card; At the same time, the camera also supports 4G SIM cards from mainstream local operators (virtual SIM cards are not supported).
How to choose a local SIM card?
1. It is recommended to choose a local mainstream operator.
2. Do not choose SIM cards with IPV6 protocol.
3. Do not choose a SIM card from a virtual operator.
4. Only 4G SIM cards are supported.
Was informed by the operator that this product is not supported?
Operators only recognize products that have signed cooperation agreements with them, and their staff cannot provide accurate information. Please refer to ‘How to choose a local SIM card?’
How to obtain the APN information of a SIM card?
1. Install the SIM card onto the phone and find the three information items “APN”, “MNC”, and “MCC” through the phone system settings. Due to the different system settings of different brands of mobile phones, please determine the specific steps through search engines.
2. Contact the SIM card operator and obtain information on “APN”, “MNC”, and “MCC” by consulting the operator.
How to import APN information?
During the process of adding a 4G camera in the app, click on “flashing red and blue lights”, select “APN”, and then fill in the three columns of “APN”, “MNC”, and “MCC” information in sequence (no other items need to be filled in), and click “OK”.
Will there be a reminder when the standard SIM card has insufficient traffic?
The traffic is about to run out or the expiration date is approaching. The app will continue to pop up reminders, please don’t miss them.
Why is there always a prompt of “Establishing encryption channel”/”Obtaining image data”?
The current network signal is poor. Please investigate the camera network issue.
What if the local SIM card PIN code is locked?
1. Unlock with PUK code: After the SIM card is locked, you can use the PUK code to unlock. The PUK code is an 8-digit password that can usually be found in the SIM card packaging box or in files provided by the SIM card publisher.
2. Contact operator customer service: If you forget the PUK code, you can contact the operator customer service to unlock it. After providing relevant identity information and information, the operator customer service can help you unlock your SIM card.
3. After inserting the SIM card into the phone, release the PIN code. If you enter the wrong PUK code multiple times, it will cause the SIM card to be permanently locked and unable to be unlocked. Before entering the PUK code, please make sure to confirm its correctness or contact the operator’s customer service for consultation.
Why is the two-way intercom sound intermittent?
Please check the network signal, as poor camera or phone network can cause intermittent sound.
Traffic Purchase
Why do cameras need to recharge traffic?
This camera is based on the 4G mobile network function to connect to the internet and send videos to your phone. This process will continuously consume 4G traffic, and the working principle is the same as a smartphone.
How much traffic does the camera consume per month?
Under normal working conditions, it consumes approximately 2-4GB of traffic per month. If you frequently preview and watch videos, it will consume more traffic.
How to purchase a traffic package for a SIM card?
If it is a standard SIM card:
1. APP purchase: Click on the “4G” icon at the bottom right of the preview screen to enter the traffic page, which provides functions such as traffic query, purchase, and redemption.
2. Web purchase: Open using a browser https://pay.cloudedge360.com/ Enter the SIM card ICCID to purchase the traffic package.
If it is a local SIM card:
Please consult your local operator to subscribe to traffic.
How to refund the traffic package?
Once purchased, the traffic package cannot be refunded.
Can the traffic package be transferred to another camera?
Unable to transfer.
Failed to create order when ordering traffic package?
If there are problems with order creation and payment, please try using mobile data and WiFi separately. If the problem persists, please contact brand after-sales customer service for assistance.