4G Traffic&Cloud Storage&AI refund strategy
How Apple Cancels Continuous Monthly Service
If you encounter some problems or no longer need to use the virtual package service mentioned above, you may need to consider applying for a refund.
Here are some refund strategies to help you:
1. Understand refund policy:
Before applying for a refund, you need to understand our refund policy.
If your virtual service is not effective, you can apply for a refund before the service takes effect, and we will charge you a 20% refund processing fee;
If your virtual service has been activated and you have purchased a 4G data plan, you will not be able to apply for a refund. If you purchase a cloud storage or AI package, we will charge you a 20% refund handling fee, and the cost is calculated based on your actual usage time.
After submitting the refund application, we will complete the refund process within seven working days.
2. How to apply for a refund:
If you want to apply for a refund, you can submit the application in the corresponding payment software.
If you want to apply to cancel the continuous monthly subscription service, please manually disable the automatic renewal function in the payment software settings management at least 24 hours before the current subscription period expires. Please refer to the document for specific cancellation methods“How to cancel continuous monthly services”。
3. Please note the application time:
If you want to receive a refund as soon as possible, you need to submit the application during normal working hours.
Our working hours are from 9:00 to 18:00 every Monday to Friday. If you submit your application outside of working hours, it may be delayed in processing.
4. Timely monitoring of refund status:
Once you submit a refund application, you need to keep an eye on the status of the application in a timely manner.
You can check the application status on the corresponding payment software. If your refund request is rejected, you will need to consider modifying the request and resubmitting it or contact our customer service for assistance.
5. Regarding customer service refund permissions:
Due to some limitations of payment software, some payment platforms require you to apply for a refund yourself, and we are unable to assist you.
If you use the functions of “Apple Pay,” “Google Pay,” or multiple devices for simultaneous payment, you need to apply for a refund on your own within the corresponding payment software.
If you have used Paypay payment and the order is within six months, you can also contact our customer service to manually refund you;
If you have used PayPal payment but your order has exceeded six months, you will need to apply for a refund on your own within the PayPal software.
How to cancel the continuous monthly subscription service in PayPal
How to cancel the continuous monthly subscription service in PayPal
Cancel automatic renewal payment in PayPal
Log in to your PayPal account and click on the gear settings icon located in the upper right corner of the screen.
In the expanded settings menu, switch to the Payment tab and click Manage Automatic Payment Options.
On the next screen, select the payment you want to cancel. After opening, click the “Cancel” button.
How Apple Cancels Continuous Monthly Service
Apple can cancel automatic renewal from the app store and Apple settings by:
Cancel in Apple App Store
After entering the Apple app store page, click on the 【 Avatar 】 located in the upper left corner.
After jumping to the Apple ID interface, click on the “Subscription” column on the page.
After opening the subscription list, select the order that needs to be cancelled for automatic renewal.
On the order details page, select the “Unsubscribe” option and click.
In the pop-up prompt window, select the [Confirm] option and click on it.
Cancel in Settings
After entering the settings, click on the 【 Avatar 】 icon located above.
After opening the user page, click on the 【 Subscription 】 option on the page.
After opening the subscription list, select the order that needs to be cancelled and click.
After switching to the editing subscription page, click on “Unsubscribe” on the page.
In the pop-up window, select the [Confirm] option and click on it.
How to unsubscribe from Google Play Store on Android
First, start the “Play Store” application. If you cannot find it on your device, slide up on the main screen to open the application drawer, then scroll until you find the application.
Next, click on the hamburger menu icon in the upper left corner of the interface.
Click on the “Subscription” option in the list.
You should now be able to see all your subscriptions paid through the Google Play store. Click on the subscription you want to cancel.
Select the “Unsubscribe” link at the bottom of the page.
Provide a reason to unsubscribe and then click the “Continue” button.
Confirm by selecting the “Cancel Order” button that you wish to cancel the Play Store subscription for the Android application.
How to unsubscribe from Google Play Store from the Web
First, access the Google Play store from the browser you have chosen. Select the “My Subscriptions” link in the left sidebar from there.
Next, click the “Manage” button associated with the subscription you want to cancel on the right side of the screen and select the “Unsubscribe” option at the bottom of the pop-up menu.
Finally, click the “unsubscribe” button to confirm your decision.
