Hardware Issues
How to turn off the work indicator light?
On the camera preview page, enter “Settings” and locate the “Work Indicator” switch to turn it off.
How to understand the meaning of work indicator lights?
Slow flashing red light: waiting for app to add
Red light flashing: connecting to WiFi
Blue light always on: camera online
Blue light flash: camera upgrade in progress
Red light constantly on: camera abnormal
Will a power adapter be included as a gift when purchasing a camera?
The power adapter needs to be purchased separately.
Power adapter specifications?
The power adapter needs to be compatible with 5V1A or 5V2A.
Is the screen black after using it for a period of time?
If you use it for a period of time and find that the screen does not light up (it has been in a black screen state), first confirm whether the screen has run out of power, causing the device to automatically shut down. If the power cord is not plugged in, you can try plugging in the power cord to charge the device, and then press and hold the power button for 3 seconds to see if it can start up normally.
If the screen has been used with a charger plugged in for a period of time and the screen appears black, and the power button is pressed, the screen will not light up. At this time, you can try to operate the screen’s direction button. If the device’s pan head can rotate by pressing the direction button, it may be a screen problem. You can contact customer service for assistance.
Why is there no sound in the real-time screen?
The sound size and distance can affect microphone pickup, and if it is below 55dB, it may not be picked up; Also, please check the switch status of the horn icon in the bottom left corner of the real-time screen.
How to adjust the camera speaker volume?
When previewing the camera, go to “Settings” and find “Sound Settings” to adjust the speaker volume (default 70).
Is there no sound during two-way intercom?
Please check if the speakers and microphone in the ‘Sound Settings’ are turned on; If there are still problems after opening, please contact brand after-sales customer service for assistance.
How to change the time of the real-time screen?
The camera display time follows your phone system and cannot be changed within the app.
How to change to a 12 hour schedule?
Open “Settings” to enter “Time Settings” and switch to “12 hour system”.
How to update and upgrade firmware for cameras?
Open “Settings” and enter “Check for New Version” to view the current and latest firmware versions. If prompted with a new firmware, you can manually update it.
Do you support Onvif or RTSP?
Not supported.
How to turn off the camera?
You can proactively turn off the camera through ‘privacy protection’ or add a camera shutdown period to protect your privacy.
There is a howling sound on the display screen
The camera and screen have just been successfully connected, and there will be a howling sound at the end of the screen when they are close. You can press the screen menu button (MENU) to adjust the volume, or move the screen away from the camera, not too close, and the howling sound will disappear.
Image Issues
Why is the image blurry and unclear?
1. Manually set the image sharpness in the app.
2. When the network is unstable, to ensure the normal operation of the camera, video clarity will be automatically compressed.
3. Do not let the camera directly look at the sunlight.
Why is the picture blurry and unclear?
1. The surface of the lens is dirty, please clean it manually.
2. It may be due to fogging inside the lens. Please try placing the camera in a well ventilated and dry environment for a few days. If there is no improvement, please contact the brand’s after-sales customer service for assistance.
The display screen does not produce a picture after prolonged use
If the display screen and camera cannot be used for a long time after being bound, you can try turning the screen on and off again. If the image still does not work properly after turning it on, you can contact customer service for assistance. If the screen still does not produce a picture after restarting, the problem lies in the camera end, which has nothing to do with the screen. The problem of not producing a picture can only be solved by powering off the camera.
Screen stuck after a period of use
After prolonged use, it was found that the screen image was stuck and the buttons used to operate the screen did not respond. You can press the device’s power button to see if the screen can turn off. If you press the power button and the screen still cannot turn off, it may be because the screen software is stuck after prolonged use, causing the device to not respond. In this case, you can press the reset button on the screen charging port (with a reset pin), and the screen will automatically shut down, You need to press and hold the power button for another 3 seconds, and after turning on, you will be able to use it normally.
Why are the black and white images partially bright at night?
Within the 2-meter space range of the camera’s perspective, there should be no obstructions or walls, otherwise infrared rays will gather here and cause overexposure.
Mobile Detection
Why doesn’t the camera have an alarm record?
1. It is recommended to control the installation height of the camera at 2-3 meters and tilt it down about 15 degrees to obtain the best range for motion detection.
2. Mobile detection has range limitations, making it difficult to successfully detect moving objects beyond 8 meters from the camera.
3. It is not recommended to install the camera in a narrow space, as it will greatly affect the range of motion detection.
4. Check if motion detection is turned on.
5. Manually increase the “detection sensitivity” setting.
6. Capturing animals/vehicles and other objects requires turning off the “daytime human detection” and “nighttime human detection” settings
Why are there no moving objects in the video, but frequently push alarms?
The motion detection has been mistakenly triggered, and there may be objects within the detection range that are prone to accidental contact with the alarm. The following methods can be tried:
1. It is recommended to avoid roadside or crowded places when installing cameras.
2. Avoid facing the camera towards a heat source similar to an air conditioning unit.
3. The camera lens must avoid direct sunlight.
4. Adjust the “Detection Sensitivity” setting to reduce the camera’s detection range.
5. Set up an “alarm plan” and reasonably divide the time period for camera alarms.
6. Set the “alarm interval” to eliminate uninterrupted alarms.
Why can’t my phone receive any alarm message push?
If the “mobile detection” triggers normally but there is no alarm push, please check whether the “message push” has been turned off and whether the relevant permissions of the APP are restricted.
Network Connections
Adding camera failed?
1. Before adding a camera, please power on the device first.
2. Please use the correct app to add a camera.
3. Connect your phone to your WiFi first (it is confirmed that it is 2.4GHz WiFi, and most camera adding failures are due to choosing 5GHz WiFi). To determine the WiFi frequency band, please refer to the question “How to determine 2.4GHz and 5GHz WiFi”.
4. Please carefully check if the WiFi name and password you have chosen are correct.
5. There are many restrictions on advanced enterprise level routers, and there are high security level firewalls that will prevent most intelligent products from joining.
6. Reset the camera (hold down the Reset button for 5 seconds when turned on, release when prompted), restart the router (unplug the power adapter of the router, and then plug it in again), and strictly follow the steps in the manual for adding a camera before adding it again.
When adding a camera, scanning the QR code on the phone screen did not respond?
1. After successful scanning, the camera will play a prompt tone.
2. Please scan the QR code when the camera’s indicator light is slowly flashing red (approximately once in 1 second).
3. When scanning the code, the phone screen should be 15-20cm away from the camera lens. Please try multi angle and close range.
4. Do not cover the QR code on the phone screen with your fingers, ensure that the QR code is displayed completely.
5. If none of the above methods are feasible, please contact brand after-sales customer service for assistance.
How to determine 2.4GHz and 5GHz WiFi?
1. Only dual frequency routers support 2.4GHz/5GHz WiFi and will transmit two WiFi signals. Mixed or single frequency routers do not support it.
2. Most brands of routers come with two default WiFi names, such as xxxx and xxxx-5G, with the former typically being 2.4GHz WiFi.
3. If you are unable to determine, you can enter the router’s system to find the detailed name.
After successfully binding the display screen and camera, no image will be displayed?
1. You added an app and then bound the screen. After a few minutes of successful binding, the device prompted to go offline, resulting in the screen not displaying. You can unbind the app first, and then rebind the camera and screen again. If the image still does not appear, you can contact customer service for assistance.
2. If you have received the goods or have been using them for a period of time and find that the screen does not appear or the distance is very short, you can contact customer service for assistance.
Is the camera frequently offline/stuck/delayed?
When the camera cannot receive a smooth WiFi signal, there may be abnormalities in the transmission of video streams.
1. Restart the router (unplug the power adapter from the router and then reinsert it).
2. Restart the camera (unplug the power adapter of the camera and then reinsert it).
3. Switch the image clarity to AUTO or SD mode in the APP.
4. We suggest that you install a signal amplifier device between the router and the camera.
5. If none of the above operations are effective, please contact after-sales customer service for assistance.
Why is the two-way intercom sound intermittent?
Please check the network signal, as poor camera or phone network can cause intermittent sound.
How to replace WiFi?
Method 1: Find “WiFi Switch” in the app and enter the WiFi network that needs to be replaced.
Method 2: Delete the camera in the app and add it again using the WiFi that needs to be replaced.
Replay Theater
How does a camera store recordings?
Insert a Micro SD card or activate ‘cloud storage’.
Does the camera support all day recording?
Supported, please select all day recording in the recording management.
How to choose a Micro SD card?
It is recommended to use Micro SD cards with capacities of 128GB and below from mainstream brands on the market.
How to modify the recording duration?
Select 1min/2min/3min recording duration in the “Custom Mode” of “Motion Detection”, and default to 10min.
What to do when the available capacity of Micro SD card is insufficient?
The storage method for video files is circular recording, and when the available capacity of the Micro SD card is only 500MB, it will automatically overwrite recordings from earlier dates.
How to obtain video files?
1. Use ‘Record’ to save to the album when playing the recording.
2. Use ‘Download’ to select a timeline, with a maximum duration of 5 minutes per save to the album.
3. Collaborate with the card reader to obtain MP4 format video files on the computer.
Why does the local playback prompt without an SD card after installing a Micro SD card?
Please format the Micro SD card once in the “Recording Management” page. The normal display of capacity information on this page indicates that the Micro SD card has been recognized.
Why did the Micro SD card not save any recordings?
1. Please confirm that the micro SD card has been recognized.
2. Please confirm the existence of alarm records on that day.
Why did the local playback prompt that there were no recorded files on that day?
If there are no recorded files on that day, you can click on “Calendar” to select another date. The dark dates in “Calendar” represent the presence of recorded files.
Attempted to format Micro SD card multiple times but still unable to record?
There may be a compatibility issue with the Micro SD card. Please replace it with a Micro SD card and try again.
Why does the ‘Message’ page only display screenshots of alarms?
To obtain alarm recording, please install a Micro SD card or activate cloud storage services.
Micro SD card: After successful installation, the alarm recording will be automatically saved. The default recording time is 10 seconds, and can be manually set to 20 or 30 seconds. Click on the ‘Message’ page โถ Click “Local Playback” on the “Preview” page to view the alarm recordings saved on the Micro SD card.
Cloud storage: After activation, upload alarm recordings to the cloud. The free version provides 6 seconds of recording, while the subscription version provides up to 30 seconds of recording. Click on the alarm screenshot on the “Message” page or click on “Cloud Playback” on the “Preview” page to view the alarm recordings saved in the cloud.
Why is the recording time on the ‘Message’ page only 6 seconds?
The free version of cloud storage only provides 6 second recording, which can be manually turned off. To obtain more recording time, please install a Micro SD card or subscribe to cloud storage services.
Micro SD card: After successful installation, the alarm recording will be automatically saved. The default recording time is 10 seconds, and can be manually set to 20 or 30 seconds. Click on the ‘Message’ page โถ Click “Local Playback” on the “Preview” page to view the alarm recordings saved on the Micro SD card.
Cloud storage: The subscription version provides up to 30 seconds of recording. Click on the alarm screenshot on the “Message” page or click on “Cloud Playback” on the “Preview” page to view the alarm recordings saved in the cloud.
Why is the recording timeline discontinuous/blank in the middle?
A blank recording timeline indicates that there is no alarm recording at that time point. Record only when an alarm is triggered.
How to delete local playback recordings?
Visit the local playback page, select the date through “Calendar”, click “Delete”, and all recordings on that day will be cleared.
Can’t find cloud playback video after activating “cloud storage”?
1. If the prompt “No cloud playback video on that day” is displayed, please confirm whether there is an alarm record on the selected date.
2. Poor network signal may cause video uploading to the cloud to fail. Please check the current network signal value.
How can cloud playback videos be saved locally?
By accessing cloud playback through historical messages, individual recordings can be downloaded to albums.
How to delete cloud playback videos?
Visit the cloud playback page, select the date through “Calendar”, click “Delete”, and all recordings on that day will be cleared.