Hardware Issues
How to turn off the work indicator light?
On the camera preview page, enter “Settings” and locate the “Work Indicator” switch to turn it off.
How to understand the meaning of work indicator lights?
Slow flashing red light: waiting for app to add
Red light flashing: connecting to WiFi
Blue light always on: camera online
Blue light flash: camera upgrade in progress
Red light constantly on: camera abnormal
Will a power adapter be included as a gift when purchasing a camera?
The power adapter needs to be purchased separately.
The power adapter needs to be purchased separately.
The power adapter needs to be compatible with 5V1A or 5V2A.
Can’t the camera turn on?
Correct startup steps: Connect the camera to power, and the work indicator light flashes red, indicating successful startup.
1. Please check if the power adapter and connecting cable are in good condition.
2. If the power adapter and connecting cable still cannot be turned on after troubleshooting, please contact after-sales customer service for assistance.
Why is there no sound in the real-time screen?
The sound size and distance can affect microphone pickup, and if it is below 55dB, it may not be picked up; Also, please check the switch status of the horn icon in the bottom left corner of the real-time screen.
How to adjust the camera speaker volume?
When previewing the camera, go to “Settings” and find “Sound Settings” to adjust the speaker volume (default 70).
Is there no sound from the alarm whistle and two-way intercom?
Please check if the speakers and microphone in the ‘Sound Settings’ are turned on; If there are still problems after opening, please contact brand after-sales customer service for assistance.
How to change the time of the real-time screen?
The camera display time follows your phone system and cannot be changed within the app.
How to change to a 12 hour schedule?
Open “Settings” to enter “Time Settings” and switch to “12 hour system”.
How to update and upgrade firmware for cameras?
Open “Settings” and enter “Check for New Version” to view the current and latest firmware versions. If prompted with a new firmware, you can manually update it.
Do you support Onvif or RTSP?
Not supported.
How to turn off the camera?
You can proactively turn off the camera through ‘privacy protection’ or add a camera shutdown period to protect your privacy.
Image Issues
Why is the image blurry and unclear?
1. Manually set the image sharpness in the app.
2. When the network is unstable, to ensure the normal operation of the camera, video clarity will be automatically compressed.
3. Do not let the camera directly look at the sunlight.
Why is the picture blurry and unclear?
1. The surface of the lens is dirty; please clean it manually.
2. It may be due to fogging inside the lens. Please try placing the camera in a well-ventilated and dry environment for a few days. If there is no improvement, please contact the brand’s after-sales customer service for assistance.
Why are the black-and-white images partially bright at night?
Within the 2-meter space range of the camera’s perspective, there should be no obstructions or walls; otherwise, infrared rays will gather here and cause overexposure.
Mobile Detection
Why doesn’t the camera have an alarm record?
1. It is recommended to control the installation height of the camera at 2-3 meters and tilt it down about 15 degrees to obtain the best range for motion detection.
2. Mobile detection has range limitations, making it difficult to successfully detect moving objects beyond 8 meters from the camera.
3. It is not recommended to install the camera in a narrow space, as it will greatly affect the range of motion detection.
4. Check if motion detection is turned on.
5. Manually increase the “detection sensitivity” setting.
6. Capturing animals/vehicles and other objects requires turning off the “daytime human detection” and “nighttime human detection” settings.
Why are there no moving objects in the video, but frequently push alarms?
The motion detection has been mistakenly triggered, and there may be objects within the detection range that are prone to accidental contact with the alarm. The following methods can be tried:
1. It is recommended to avoid roadside or crowded places when installing cameras.
2. Avoid facing the camera towards a heat source similar to an air conditioning unit.
3. The camera lens must avoid direct sunlight.
4. Adjust the “Detection Sensitivity” setting to reduce the camera’s detection range.
5. Set up an “alarm plan” and reasonably divide the time period for camera alarms.
6. Set the “alarm interval” to eliminate uninterrupted alarms.
Why is there a delay in recording?
When “motion detection” captures an action, it wakes up the camera, AI recognizes the object, and then begins recording. The following methods can be tried:
1. Improve the “detection sensitivity” and increase the detection range.
2. Turn off “daytime human shape detection” and “nighttime human shape detection” to improve camera response speed.
3. Orient the camera towards an open environment as much as possible to improve the detection range.
Why can’t cameras capture animals or vehicles?
The default settings for ‘motion detection’ are ‘daytime humanoid detection’ and ‘nighttime humanoid detection’. Therefore, non humanoid alarms will be filtered, and when turned off, objects such as animals and vehicles can be captured.
Why can’t my phone receive any alarm message push?
If the “mobile detection” triggers normally but there is no alarm push, please check whether the “message push” has been turned off and whether the relevant permissions of the APP are restricted.
Network Connections
Adding camera failed?
1. Before adding a camera, please power on the device first.
2. Please use the correct app to add a camera.
3. Connect your phone to your WiFi first (it is confirmed that it is 2.4GHz WiFi, and most camera adding failures are due to choosing 5GHz WiFi). To determine the WiFi frequency band, please refer to the question “How to determine 2.4GHz and 5GHz WiFi”.
4. Please carefully check if the WiFi name and password you have chosen are correct.
5. There are many restrictions on advanced enterprise level routers, and there are high security level firewalls that will prevent most intelligent products from joining.
6. Reset the camera (hold down the Reset button for 5 seconds when turned on, release the prompt sound), restart the router (unplug the power adapter of the router, and then plug it in again), and strictly follow the steps in the manual for adding a camera before adding it again.
When adding a camera, scanning the QR code on the phone screen did not respond?
1. After successful scanning, the camera will play a prompt tone.
2. Please scan the QR code when the camera’s indicator light is slowly flashing red (approximately once in 1 second).
3. When scanning the code, the phone screen should be 15-20cm away from the camera lens. Please try multi angle and close range.
4. Do not cover the QR code on the phone screen with your fingers, ensure that the QR code is displayed completely.
5. If none of the above methods are feasible, please contact brand after-sales customer service for assistance.
How to determine 2.4GHz and 5GHz WiFi?
1. Only dual frequency routers support 2.4GHz/5GHz WiFi and will transmit two WiFi signals. Mixed or single frequency routers do not support it.
2. Most brands of routers come with two default WiFi names, such as xxxx and xxxx-5G, with the former typically being 2.4GHz WiFi.
3. If you are unable to determine, you can enter the router’s system to find the detailed name.
Camera not working?
Determine the status of the camera’s working indicator light:
1. Please check if the power adapter and connecting cable are in good condition.
2. The indicator light is flashing red. Please reset the camera (hold down the Reset button for 5 seconds while it is turned on, and release when you hear the prompt), and then add the camera again in the app.
3. An unstable WiFi network can cause the camera to malfunction. Please move the camera closer to the router, restart the router, and try again.
4. The above methods have been tried and the problem has not been resolved. Please contact after-sales customer service for assistance.
Is the camera frequently offline/stuck/delayed?
When the camera cannot receive a smooth Wi-Fi signal, there may be abnormalities in the transmission of video streams.
1. Restart the router (unplug the power adapter from the router and then reinsert it).
2. Restart the camera (unplug the power adapter of the camera and then reinsert it).
3. Switch the image clarity to AUTO or SD mode in the APP.
4. We suggest that you install a signal amplifier device between the router and the camera.
5. If none of the above operations are effective, please contact after-sales customer service for assistance.
Why is the two-way intercom sound intermittent?
Please check the network signal, as poor camera or phone network can cause intermittent sound.
Can it work without Wi-Fi?
No.
How to replace Wi-Fi?
1. Find ‘Wi-Fi Switch’ in the app and enter the Wi-Fi network that needs to be replaced.
2. Delete the camera in the app and add it again using the Wi-Fi that needs to be replaced.
Replay Theater
How does a camera store recordings?
Insert a Micro SD card or activate ‘cloud storage’.
Does the camera support all day recording?
Supported, please select all day recording in the recording management.
How to choose a Micro SD card?
It is recommended to use Micro SD cards with capacities of 128GB and below from mainstream brands on the market.
How to modify the recording duration?
Select 1min/2min/3min recording duration in the “Custom Mode” of “Motion Detection”, and default to 10min.
What to do when the available capacity of Micro SD card is insufficient?
The storage method for video files is circular recording, and when the available capacity of the Micro SD card is only 500MB, it will automatically overwrite recordings from earlier dates.
How to obtain video files?
1. Use ‘Record’ to save to the album when playing the recording.
2. Use ‘Download’ to select a timeline, with a maximum duration of 5 minutes per save to the album.
3. Collaborate with the card reader to obtain MP4 format video files on the computer.
Why does the local playback prompt without an SD card after installing a Micro SD card?
Please format the Micro SD card once in the “Recording Management” page. The normal display of capacity information on this page indicates that the Micro SD card has been recognized.
Why did the Micro SD card not save any recordings?
1. Please confirm that the micro SD card has been recognized.
2. Please confirm the existence of alarm records on that day.
Why did the local playback prompt that there were no recorded files on that day?
If there are no recorded files on that day, you can click on “Calendar” to select another date. The dark dates in “Calendar” represent the presence of recorded files.
Attempted to format Micro SD card multiple times but still unable to record?
There may be a compatibility issue with the Micro SD card. Please replace it with a Micro SD card and try again.
Why does the ‘Message’ page only display screenshots of alarms?
To obtain alarm recording, please install a Micro SD card or activate cloud storage services.
Micro SD card: After successful installation, the alarm recording will be automatically saved. The default recording time is 10 seconds, and can be manually set to 20 or 30 seconds. Click on the ‘Message’ page ▶ Click “Local Playback” on the “Preview” page to view the alarm recordings saved on the Micro SD card.
Cloud storage: After activation, upload alarm recordings to the cloud. The free version provides 6 seconds of recording, while the subscription version provides up to 30 seconds of recording. Click on the alarm screenshot on the “Message” page or click on “Cloud Playback” on the “Preview” page to view the alarm recordings saved in the cloud.
Why is the recording time on the ‘Message’ page only 6 seconds?
The free version of cloud storage only provides 6 second recording, which can be manually turned off. To obtain more recording time, please install a Micro SD card or subscribe to cloud storage services.
Micro SD card: After successful installation, the alarm recording will be automatically saved. The default recording time is 10 seconds, and can be manually set to 20 or 30 seconds. Click on the ‘Message’ page ▶ Click “Local Playback” on the “Preview” page to view the alarm recordings saved on the Micro SD card.
Cloud storage: The subscription version provides up to 30 seconds of recording. Click on the alarm screenshot on the “Message” page or click on “Cloud Playback” on the “Preview” page to view the alarm recordings saved in the cloud.
Why is the recording timeline discontinuous/blank in the middle?
A blank recording timeline indicates that there is no alarm recording at that time point. Record only when an alarm is triggered.
How to delete local playback recordings?
Visit the local playback page, select the date through “Calendar”, click “Delete”, and all recordings on that day will be cleared.
Can’t find cloud playback video after activating “cloud storage”?
1. If the prompt “No cloud playback video on that day” is displayed, please confirm whether there is an alarm record on the selected date.
2. Poor network signal may cause video uploading to the cloud to fail. Please check the current network signal value.
How can cloud playback videos be saved locally?
By accessing cloud playback through historical messages, individual recordings can be downloaded to albums.
How to delete cloud playback videos?
Visit the cloud playback page, select the date through “Calendar”, click “Delete”, and all recordings on that day will be cleared.