1. Foreword
1.1 After-sale Support
Thanks for purchasing our COOAU outdoor security camera. Please read this manual thoroughly before using this security camera. If you have any issues, please email your order number and the problem TO our after-sale mailbox:[email protected]. Upon receiving your message, we will provide a fast solution in 24 hours.
1.2 Warning tips
About the WLAN:
- The camera only supports 2.4GHz WIFl, not 5GHz WIFI.
- Before connecting this camera to the WiFi.
Please ensure the Wi-Fi signal strength is over 85%. If the camera is far away from the signal source, it won’t be connected successfully for the first time. - This wireless camera supports event recording when Wi-Fi is disconnected.
- If your router is connected to too many devices, the camera will fail to connect to Wi-Fi because of the IP address conflict.
2. Detailed E-Manual Version
Reminder:In order to improve the customer’s reading experience, our manual only lists the universal introduction and use steps, omitting some tedious function introduction and detailed use.
Therefore, if you don’t know this kind of product at all or still have questions, please scan the code here to get the detailed electronic manual!
3. Camera Introduction
3.1 Comes with Accessories
3.2 Meet the Security Camera
| 1. WiFi Antenna | 6. Power Cable |
| 2. Working Status Indicator | 7. Reset Key |
| 3. Spotlights and IR Lights | 8. Waterproof Rubber Stopper |
| 4. Lens | 9. SD Card Slot |
| 5. Microphone | 10. Speaker |
| Reset Key | Press and hold for 5s until hearing ‘Boogu’ to reset or restore to the factory setting |
| SD Card Slot | Support local SD card storage (up to 128G) |
| Working Status Light | Solid on red: Network is abnormal Slow flickering red: Awaiting Wi-Fi connection and start adding devices WiFi fast flickering red: Wi-Fi connecting/Offline, the camera is looking for network pairing Solid on Green: Wi-Fi connected successfully, and the camera is running normally |
4. APP Installation and Account Registration
4.1 Download ‘CloudEdge’ APP
Method 1: Download the ‘CloudEdge’ APP from the APP Store (iOS) or Google Play (Android).
Method 2: Scan the CloudEdge APP QR code below to download it.
Tips: Please grant the following two permissions while using this APP for the first time.
1. Allow the APP to access mobile cellular data and wireless LAN, or it will fail to add an IP camera.
2. Allow the APP to receive a pushed message, or the phone will not receive an alarm push when motion detection or audible alarm is triggered.
4.2 Register Account
New users need to register by email. The concrete steps are as follows:
1. Click”Register”.
2. Follow the steps to complete the registration of the account;
3. Log in.
1. When registering a new account, please choose the region which you are actually in and the correct country code. (Different registered regions can’t share the camera.
2. Please choose to register by e-mail.
3. Update or change your account.
4. Registering a new account
5. How to Add a Camera to the APP
5.1 Before Connecting
1. Please insert the Micro SD card before powering it on; otherwise, the SD card cannot be detected. (SD card is not included; it supports up to 128G)
2.Plugging in the cameras power cable(Please use 5V 1A power adapter (included) to power the camera.) Press and hold on to the reset key for 5s to reset the camera. (It will have a bright light and rotate, which is normal camera self-detection behavior.)
3. Put the camera and smartphone 1-3 ft (30-100 cm) away from the router to set Wi-Fi. Make sure that the camera is using 2.4GHz WiFi.
5.2 Wifi connection steps
Note — Indicator status changes
- Slow flickering red (waiting for network configuration) -> fast flickering red (Wi-Fi connecting )-> Solid on green(Running normally status)
- Tips: If fast flickering red happens, it’s offline and looking for pairing status; you need to check the network status or reset the camera to re-match.
What if my camera fails to connect to Wi-Fi?
- 1. Please make sure the Wi-Fi the camera is connected to is 2.4GHz. Based on statistical feedback, most network connection failures are caused by users using 5GHz WIFI.
- 2.Make sure the password correction of the Wi-Fi.(Note:the password of the WiFi cannot include single quotes,underlines, spaces and slashes (/).
- 3. Check the number of devices connected to your router. In general, the router has a connection limit. Once the number of devices connected to your router exceeds its maximum limit, other devices won’t be able to connect to the router.
- 4. Make sure the QR code on the phone screen is normal, and the distance between the phone and the camera lens is 10-15cm(3.9- 5.9 inches) during the scanning process.
- 5. After checking the above information, if the camera cannot connect to the Wi-Fi, please try to re-download the APP, reset the camera, restart the router, and then add the camera again.
- 6. If you have tried all steps and still failed, please message your order and problem to [email protected].
6. Camera Installation
6.1 Before installation
1. Select the installation location;
2. Take the camera and your phone to the installation location; try to position your camera and use your app to move the viewing angle before you drill the wall; make sure it covers all the areas you are concerned about.
3. Use the Installation Guide in the App to diagnose the signal strength of your Wi-Fi network. (It is suggested that you install the camera in a place that has a strong Wi-Fi signal so that this camera can work well for you.)
4. Use a power drill and two screws to fix the camera on the wall. It is suggested to install this camera at 2.4-3m from the ground.
6.2 Installation steps
1. Mark the holes with a pen(Or use the positioning sticker to locate the holes.)
2. Use a drill to make holes in the wall
3. Staple expansion screws into the holes
4. Fix the camera with screws
Tips:
- Please make sure the wall or surface where you want to install the camera is flat. For easier installation, it is suggested to use a drill. Concrete walls may not be suitable for the installation.
- Please do not install the camera in a position that is near the source, such as an air conditioner, outdoor unit, or kitchen smoke outlet.
- Try to avoid installing the product on the side of a lively road. Frequent pedestrians and vehicles will keep waking up the camera, resulting in frequent alarm messages and extremely fast power consumption.
- Please do not install the camera in a position away from the router. The product needs a good Wi-Fi signal to work well.
7. FAQS
For more detailed FAQs, please log in to the APP and search “Me”-“Feedback”-“Camera.”
Important Notes on Reducing False Alarms
Do not face the camera towards any objects with bright lights, including sunshine, bright lamp lights, etc.
Do not place the camera near any outlets, including the air conditioner vents, humidifier outlets, the heat transference of projectors, etc.
Do not install the camera in places with strong wind
Do not face the camera towards a mirror.
Keep the camera at least 1 meter away from any wireless devices, including WiFi routers and phones in order to avoid wireless interference.
What if the device prompts offline?
Check whether the equipment is in the power-on state, and observe whether the working light of the equipment is on normal.
Check whether the Wi-Fi network is in good condition and restart the router.
If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.
Delete the camera from your CloudEdge account and add it again after resetting the device.
Check whether the device firmware and application program are the latest version.
How do you update the router or WiFi password?
Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi and password to edit again.
What should I do if the product does not recognize the SD card?
Please confirm the SD card requirements below:
It is recommended to use San Disk, Samsung, and other cards;
Support 8-128GB capacity;
It is recommended to use a standard Class 10 SD card;
Only the FAT32 format is supported.
Is the auto-tracking not working, or is it out of control?
You can check the installation position and angle. The camera monitors too large a range, and the moving object is too small. If the camera cannot recognize it, it may not be tracked; if there are many moving objects at the same time, the camera may randomly select When tracking the object. The phenomenon of out-of-control occurs.
Can’t connect to wifi after scanning the QR code?
You can check whether the WiFi frequency is 2.4GHz, make sure that the WiFi password is correct, make sure that the WiFi can connect to the internet, and make sure that the WiFinetwork quality is normal.
Are motion detection alarms too frequent and often receive false alarms?
When the camera detects a motion change in the space within the monitoring range (motion change caused by human movement in space or other factors), the camera will send an alarm notification.
You could reduce the sensitivity or fix the area alarm to reduce the alarm. Too much alarm information is related to the installation location and the trigger frequency of the actual scene.
If you still receive interference, you can provide the number to our technology.
Is the motion alarm delayed, there is no alarm, or can the motion not be detected?
Install the camera at a height of 2.5m with a tilt angle of 15 degrees. And to ensure that:
WiFi signal strength is above 85%, all notification permissions of CloudEdge are turned on, power saving mode does not limit CCloudEdge, and CloudEdge is set to start after booting automatically. Turn off humanoid detection to improve the sensitivity of motion detection.
If the alarm still fails or the movement cannot be detected. Please send the SN number to our technicians through our after-sales mailbox to investigate the status of the camera.
Why the picture of the camera is not clear at night?
Since infrared rays have a light-gathering effect, the direction of the lens should not be facing the wall or other obstructions; otherwise, it will cause the obstructions to be very bright, and other places around it will be very dark.
The direction of the lens should not face the reflection source (such as a mirror/window). Otherwise, a light spot will be formed in front of the lens.
Avoid installing near obstacles such as cables and branches and near light sources such as street lights and infrared lights, and keep a certain height difference with the light source. Avoid direct light sources. If you are close to obstacles (whether in the monitoring screen or not)or strong light sources, the infrared rays emitted by the camera will be reflected back to the lens, resulting in poor night vision.
The effective working distance of the camera is 30 feet.
What should I do if the camera detects an alarm but does not receive an alarm notification?
Please confirm whether the mobile phone notifications are turned on, keep the mobile phone connected to the Internet, and keep the network signal in good condition.
If you still cannot receive the alarm, please send the SN number to us through the after-sales mailbox, and we will push the new firmware update APP according to your unique SN number.
I don’t understand what is going on in the manual.
If you have any problems with your settings, please do not hesitate to contact us.
Our customer and engineering teams are available 24 hours a day, seven days a week, to help you. (Working Time: Monday to Friday).
Contact us by email: [email protected]