1. After-Sale Support
Dear friends,
Thank you very much for supporting COOAU!Please read this manual thoroughly before using this wireless security camera. If you have any issues, please email your order number and the problem to [email protected]. Upon receiving your message, we will provide a fast solution in 24 hours.
Please do not worry. Actually, many problems can be easily solved by setting. Such as network connection fails, motion detection Delays, and solar panel charging.False Alarm, Battery Management, etc. We promise all the cameras have been carefully checked and packaged before shipping. We offer lifetime technical support for your camera, and we are happy to provide all possible support for you. If you have any questions while using it, please feel free to contact us. We will try to find a solution for you with our professional camera engineers.
Warm Regards
COOAU Service Team
Note:
The camera only supports 2.4GHz WiFi. It does not support 5GHz WiFi.Before connecting this camera to the WiFi, please ensure the Wi-Fi signal strength is over 85%. If the camera is far away from the signal source, it won’t be connected successfully for the first time. If your router is connected to too many devices, the camera will fail to connect to Wi-Fi because of the IP address conflict. To safeguard your privacy, it would be better to use the COOAU CAM app. But for faster management with other cameras, you could also use the ‘CloudEdge’ APP to control this camera; it does not support PC Browser and other Software. This wireless camera supports event recording when Wi-Fi is disconnected.
2. Product Introduction
Power Key | Press and hold for 5s seconds to power on/ power off the camera. |
Reset Key | Press and hold for 5s to reset or restore to the factory setting. |
SD Card Slot | Support local SD card storage (up to 128G). |
Power Light | Red means charging, and blue means fully charged. |
Microphone | Capture sound for your videos. |
Working Status Light | Solid on red: The network is abnormal. Slow flickering red: Awaiting Wi-Fi connection and start-adding devices. Wi-Fi fast flickering red: Wi-Fi connecting. Solid on blue: Wi-Fi connected successfully, and the camera is running normally. |
Speaker | Two-way audio output. |
USB Charge Port | Use a 5V/2A mini USB cable to charge this camera. |
3. APP Installation and Account Registration
3.1 Download ‘COOAU CAM’ APP
Method 1: Download ‘COOAU CAM’ APP from the App Store (iOS) or Google Play(Android);
(It is also compatible with the CloudEdge APP, but there will be some differences as the app is updated, so if you have any questions about the app, please contact us.)
Method 2: $can ‘COOAU CAM’ APP QR code to download it.
Tips:
Please grant the following two permissions while using this APP for the first time.
1) Allow the ‘COOAU Cam’ APP to access mobile cellular data and wireless LAN, or it will fail to add an IP camera.
2) Allow ‘COOAU Cam’ APp to receive the pushed message, or the phone will not receive alarm push when motion detection or audible alarm is triggered.
3.2 Register Account
New users need to register by email. The concrete steps are as follows:
1) Click ‘Sign up’
2) Follow the steps to complete the registration of the account
3) Log in.
Note:
*When registering a new account, please choose the region that you are actually in and the correct country code. (Different registered regions can’t share the camera.)
*Please choose to register by e-mail.
4. How to Add a Camera to APP
4.1 Install Micro SD card
Please insert a Micro SD card to record videos and playback when motion is detected.
(Micro SD card is not included; the camera supports up to 128GB Micro SD card).
Note: Please insert the Micro SD card before powering it on; otherwise, the SD card cannot be detected.
4.2 Power on Camera
Press and hold on the power button for 5 seconds to turn on the camera (If it can’t be powered on, please plug in a DC 5V/2A power adapter to charge the camera for 15 minutes first).
Cannot turn on my camera?
Charge the camera, and then try to turn on it.
Press and hold the power key until turning on the camera. (can try many times)
If you tried the above steps but still had no luck, please message your order and problem to [email protected].
4.3 Connect the Camera
Note:
Put the camera and smartphone l to 3 feet (30 to 100cm) away from the router to set Wi-Fi.
The camera only supports 2.4GHz Wi-Fi. It doesn’t support 5GHz WIFI.
4.4 Wi-Fi Connection Steps
A.Turn on the camera;
B.Press and hold the reset button for 5 seconds to reset or restore factory defaults until you hear the sound of “Boogu” (meaning resetting successfully);
C.Run COOAU CAM App, click “+” at the top right, and select “Battery Camera.”According to the guide on APp, please ensure the camera is activated. (TheLED indicator light is turning red and flickering slowly);
D. Choose 2.4GHz Wi-Fi SSiD and enter the password, and then click the “next step.”
E: Click the ‘OK’ to make sure the wifi information is confirmed.
F: After entering the following operation interface, please click “Next,” and you will see the “Scan QR Code” interface.
G: Put the QR code in front of the camera lens about 10-15cm. The device lens is aimed at the QR code on the phone screen with a distance of 10-15cm. After the device recognizes the QR code, the camera will make a sound ‘Boogu. After hearing it, please click ‘next.’
H. Then, the camera will start connecting to Wi-Fi after the connection has finished. It will skip to the ‘Device Found” page; you can edit the camera name and click ‘Done, and then go to your device list and start viewing videos.
My camera fails to connect to Wi-Fi.
- Make sure the connection Wi-Fi of the camera is 2.4GHz. In our experience, the network connection fails in most cases due to the user being connected to 5GHz WiFi.
- Make sure the password correction of the Wi-Fi. (Note: the password of the WiFicannot includes a single quote, underline, space, and virgule (/).
- Check the number of devices your router connected. In general, the router’s connection limits. Once the devices that your router connected exceed its max limit numbers, other devices will not be connected to the router.
- Make sure the QR code on the phone screen is normal, and the distance between the phone and the camera lens is 10-15cm (3.9- 5.9 inches) during the scanning process.
- After checking the above information, if the camera cannot connect to the Wi-Fi, please try to re-download the app, reset the camera, restart the router, and then add the camera again.
- If you tried all the steps but still had no luck, please message your order and problem to [email protected].
5. Camera Installation
How to install it :
A. Select the installation location. (You can install it on any flat place, such as a Wall, Ceiling, Eave, etc.)
B. Take the camera and your phone to the installation location;
C. Use the Installation Guide in the App to diagnose the signal strength of your Wi-Finetwork. (It is suggested that you install the camera in a place that has a strong Wi-Fi signal so that this camera can work well for you.)
D. Use a power drill and screws to fix the bracket on the wall. (You could choose to install it on the wall or ceiling/eave.)it is suggested to install this camera at 2.4-3m from the ground.
E.Clip the camera into the bracket, and please make sure to insert the camera firmly into the bracket (you can hear a ‘click).
Tips:
Please make sure the wall or surface where you want to install the camera is flat. For easier installation, it is suggested to use a drill. Concrete walls may not be suitable for the installation.
Please do not install the camera in a position that is near the heat source, such as the air conditioner outdoor unit and kitchen smoke outlet.
Try to avoid installing the product on the side of a lively road. Frequentpedestrians and vehicles will keep waking up the camera, resulting in frequent alarm messages and extremely fast power consumption.
Please do not install the camera in a position away from the router. The product needs a good Wi-Fi signal to work well.
When installing the camera, it’s not suggested to make the PlR sensor vertically face the moving object; otherwise, it may not detect the motion events. It is suggested that the angle between the PIR sensor and the detected object be larger than 15 degrees.
6. Function Introduction
6.1 APP Interface Introduction
1. List Management Tap to change this camera list mode. |
2. Multi-device Monitoring Watch multiple cameras (up to 4) on one screen. |
3. Add a Camera Add a new camera to your account. |
4. Camera Status |
5. Enter the Monitor Detail Page. |
6. Device Share Sharing this camera (Can change sharing mode after sharing.) |
7. Viewing Alarm Detail. |
8. Cloud Storage |
9. Sharing History Checking the history of shared devices. |
10. Alarm Messages Notifications of motion detection history. |
11. System Messages Checking the history of system notifications. |
12. Play Alert Video
Tap to watch the alarm recording video details.
13. Detection Time & Type of Detection
14. Screenshot
Detect event thumbnails and tap to zoom in on static screenshots.
15. Account
Check account details QR Code. App logout ·Reset password
16. Device Share
Sharing history for all cameras in this account.
17. Album
Checking images/videos saved on your smartphone.
18. FAQ
Some solutions to frequently asked questions.
19. Help & Feedback
Frequently asked questions Feedback on problems
20. About Us
Web Email Facebook of COOAU
21. Settings
Basic settings ·Application version confirmation ·Clear Cashe·Deactivate account
1. Open the Detailed Settings
You can make various detailed settings for the camera.
2. Camera Speaker on/off
When turned on, you can hear the sound from the camera side.
3. Video Clarity Setting
You can select the video/image quality from SD and HD.
4. Full-Screen Option
Tap to enter full screen view and you can zoom in on some details.
5. SD Card Video Playback
6. Cloud Storage Video Playback
7. Screenshot
You can capture live video as a still image and save it on your phone.
8. Intercom
Press and hold while speaking, and you will hear a voice from the camera.
9. Record
You can manually record the video you need at any time. It will save on your phone.
10. Motion detection
Set the motion detection on/off.
11. PTZ Remote Control
The pan/tilt viewing angle can be adjusted
12. Album
The screenshots and manually recorded video files are saved on your phone.
1. Video Timeline
Drag it to select the date on a 24-hour timeline.
2. Timeline Zoom Button
Tap it and swipe up and down to change the time interval of the timeline.
3. Calendar
Select and play the recorded video according to the date.
4. Alert
View the alarm message video.
5. Screenshot
Video snapshot
6. Record
First, click to start recording, then click again to end recording.
7. Album
Store screenshots and manual video files.
1. Modify the name of your camera.
2. Alarm notification received or not.
3. Share the history of this camera
4. Device Information
Network information, Signal Strength, Virtual ID, IP, Mac Address, Time Zone
5. Installation Guide
Use ‘Network Diagnosis’ to find an installation location with a stronger wifi signal.
6. Basic Function
Tum on/off the Network indicator, Speaker Volume Screen File, Night Vision, and Power Management;
7. Power Saving Setting
Set the ‘Alarm interval’ and the ‘Recording Time’;
8. Motion Detective
Detection Sensitivity; Alarm Interval; Alert Time; Alarm Area; Audio and Light Audio;
9. Recording Management
Recording Time Setting; SD card capacity checking;
10. Cloud Storage Service
11. Firmware version of your camera.
12. Delete the device from your account
6.2 Device share
The steps for sharing your cameras with other users:
1) Invite your friends to download and install the “COOAU CAM” APP and log in.
2) Click on “Device Share” to watch the operation video and follow the steps to complete device sharing.
Tip: When sharing, please ensure that your APP account is registered in the same region. Otherwise, you will not be able to share successfully.
7. SD Card Record
The product doesn’t include an SD card. If you need an SD card to store flies, please buy it by yourself.SD card requirements:
l) It is recommended to use San Disk, Samsung, and other brand cards;
2) Support 8-128GB capacity;
3) It is recommended to use a standard Classl0 SD card;
4) Only the FAT32 format is supported.
Note: insert the memory card into the SD card slot of the device, and the device will automatically start saving videos.
How do I watch the videos on an SD card?
Method 1: Click the “History” or “Video Play” button of the alarm information icon in the APR to enter the video playback interface. Drag the timeline or select the alarm point to find the corresponding time period record.
Method 2: insert the SD card into the computer and convert the video format to MP4 via 3rd-party. When the video is in MP4 format, you can directly watch it on the computer.
8. Battery Management
Enter the application-“Parameter Setting”-“Motion Detection’interface.
Sensitivity | Detecting Distance(For moving objects) |
Level 1-3 (Low) | Up to 4-5 meters |
Level 4-7 (Mid) | Up to 5-8 meters |
Level 8-10 (High) | Up to 8-13 meters |
Warm Tip:
When you encounter the following problems in using this camera, you can adjust the motion detection sensitivity to solve them.
Note:
1) It is recommended that the alarm sensitivity be set to level 8-10 if missed or delayed alarms occur frequently.
2) It is recommended that the alarm sensitivity be set to levels 1-3 if false alarms occur frequently.
3) You should adjust the sensitivity to a lower level. Alarm sensitivity and detecting distance from high level are too far to easily false triggering. In winter, it easily causes false alarms because of the bigger temperature range. Also, the alarm will be interfered with by weather and temperature.
4) It is recommended that you adjust the sensitivity to a higher level. In summer, it caused missed or delayed alarms because of the smaller temperature range.
5) If you notice the poor performance of motion detection in the night environment, try to turn off “Night Detection”.
1. Alarm interval
Set the alarm interval here if you need to.
2. Human Detection
You can choose to turn this on to only detect humans and filter other motion detections, and you can also choose the time period for detection.
3. Alarm Plan
You can select the alarm time here to avoid excessive interruptions.
4. Alarm Area
You can set the alarm zones to be monitored
5. Audible warnings and white light warnings.
Audible warning:
If motion or a humanoid object is detected, the camera will sound an audible alarm. You could adjust the volume)White light warning:lf motion or a humanoid object is detected, the camera will sound a light warningAudio warning and white light warning:lf motion or a humanoid is detected, the camera will sound an audio alarm with alight.
Important Notice:
1) Only in the “White Light Mode’ or the ‘Audio warning and white light warning mode, and when the camera detects motion, you can get the color night view.
2) The alarm time of these three modes of audio and light alarm is 30s. If you turn off this function, the sound and light will not be issued. You can choose any alarm mode according to the actual use situation;
9. Battery Management
9.1 Charging the camera
It is recommended to use a 5V/2A power adapter for charging. Please use the USB cable in the package to charge this camera.
Note: If a 5V/2A power adapter is not available, other sizes of 5V power heads can also be charged.
How do you judge whether the charging is successful?
The device’s charging indicator light is red, which means it is charging. A blue light means that charging is complete. It will take approximately 10 hours or more to fully charge.
What should l do if the charge fails?
1. Determine whether the power adapter is good; try another one.
2. Determine whether the USB charging cable is good; try another one.
3. The charging indicator may be defective; please check the charging condition in the phone APP.
4. Determine whether the charging port of the device is not in good contact with the USB charging cable.
5. The device has a low-temperature charging protection module; please don’t charge the device at low temperatures.
6. Contact customer service: [email protected]
9.2 Battery life
if the device does not detect a moving object, the device will enter sleep mode. Reducing the power consumption of the device.
If the device detects a moving object, it quickly wakes up, starts within 1 second, and takes a screenshot with recorded video.
Warm tip: When the temperature is below -20°C, the battery may enter self-protection mode, which causes the camera to automatically be shut down. But if the temperature rises, the battery will automatically return to its normal state.
At low temperatures, if you need to charge this camera, please place it at home for several hours first. At room temperature, the self-protection mode of the battery will automatically be shut off to charge this camera safely.
Why the battery life of my device is poor?
A. Please check whether the number of alarms is too frequent. The working time of the device determines the battery life. The more frequent PiR wake-ups, the faster the battery consumes due to the longer working time. It is recommended to lower the motion detection sensitivity of the device appropriately and set the alarm interval and alarm time plan. (Note: Outdoor air conditioning units, moving cars, and passing pedestrians will cause frequent alarms. Please adjust the angle of the device to avoid these objects.)
B. In cold weather, the battery capacity will be reduced, which will affect the endurance of the device.
Contact customer service: [email protected]
10. FAQS
For more detailed FAQs, please log in to the APP and search “Me”-‘FAQ’-“HelpDocument”-“Battery Camera.”
The device prompts offline.
1) Check whether the equipment is in the power-on state and observe whether the working light of the equipment is on normally.
2) Check whether the Wi-Fi network is in good condition and restart the router.
3) If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.
4) Delete the camera from your COOAU CAM account and add it again after resetting the device.
Check whether the device firmware and application program are the latest version.
Update router or VWR password?
Delete the camera from your COOAU CAM account. After resetting the device, use the new Wi-Fi and password to add it again.
Can’t play historical video?
1. Check the status of the $D card in “Settings” to ensure that the SD card has been successfully recognized.
2. Reinsert the SD card.
3. In the application, format the SD card.
4. Try another new SD card.
Alarm push frequently?
1. in the app, lower the sensitivity of the motion detection alarm.
2. Check whether there are objects that interfere with and trigger the PlR sensor in the field of view of the device, such as the outdoor unit of the air conditioner, driving cars, passing pedestrians, etc. The angle of the device can be adjusted appropriately to avoid these easily disturbing objects.
3. Turn on “human motion detection” and use a humanoid algorithm to filter useless alarms.
The phone cannot receive the alarm push.
1. Turn on all the push permissions of the “COOAU CAM” application in the systems settings of your mobile phone.
2. Make sure that the device’s motion detection function is successfully turned on.
3. Restart the phone and clear the cache on Android phones.
4. Check whether the network is good.