FAQ

  1. CloudEdge Power Plug Camera Use Q&A
  2. CloudEdge Video Doorbell USE Q&A
  3. CloudEdge Battery Camera USE Q&A
  4. CloudEdge 4G Camera USE Q&A
  5. CloudEdge BABY Camera USE Q&A
  6. CloudEdge App function experience Q&A
  7. CloudEdge App Account General FAQ
  8. CloudEdge App Paid Subscription FAQ
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CloudEdge App Paid Subscription FAQ

4G Traffic&Cloud Storage&AI refund strategy How Apple Cancels Continuous Monthly Service If you encounter some problems or no longer need to use the virtual package service mentioned above, you may need to consider applying for a refund. Here are some refund strategies to help you: 1. Understand refund policy: Before applying for a refund, you […]

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CloudEdge BABY Camera USE Q&A

Hardware Issues How to turn off the work indicator light? On the camera preview page, enter “Settings” and locate the “Work Indicator” switch to turn it off. How to understand the meaning of work indicator lights? Slow flashing red light: waiting for app to add Red light flashing: connecting to WiFi Blue light always on:

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CloudEdge 4G Camera USE Q&A

Hardware Issues How to turn off the work indicator light? On the camera preview page, enter “Settings” and locate the “Work Indicator” switch to turn it off. How to understand the meaning of work indicator lights? Slow flashing red light: switch on/off and recognize SIM card Flashing red and blue alternately: SIM card not detected

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CloudEdge Battery Camera USE Q&A

Audible and visual alarm Why didn’t the horn sound after turning on the “sound and light alarm”? Please confirm that the “sound and light alarm” is set to “sound alarm” or “sound and light alarm”. How to turn off the alarm horn? Turn off the “sound and light alarm” completely or select the “white light

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CloudEdge App function experience Q&A

1)What should I do if the app crashes? Click APP to crash or crash while in use, uninstall and reinstall. 2)Login problem 1.Please check if the cellular network is normal. 2.1ndicates whether the appropriate country code should be selected. 3.Whether the account and password were entered correctly. 4.UninstaII and reinstall. 3)Registration problem 1.Please indicate your

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