1. After-Sale Support
Thanks for purchasing our ieGeek battery WIFI security camera. We provided 12 months warranty. If you have any problems or suggestions， please feel free to contact us by Amazon message or send e-mails to our official mailbox([email protected]). The best service will be offered to you.
Nota:
The camera only supports 2.4GHz WI-Fl; it doesn’t support 5GHz WIFI.
Please ensure that the Wi-Fi signal strength is over 85%; if the camera is far away from the signal source, it won’t be connected successfully for the first time.
- If your router is connected to too many devices, the camera will fail to connect to Wi-Fi because of the IP address conflict.
- This wireless camera does not support PC Browser and Software.
- This wireless camera supports event recording when Wi-Fi is disconnected.
- Video playback works in the CloudEdge APP only. It does not support the 3rd party player.
- Manually snapshot and recording files are saved on mobile. Events snapshot files are saved in the Cloud. Events recording files are saved on a Micro SD card.
- It will consume the batteries’ power if you watch live footage or recorded videos from the SD card.
2. What’s in the box
3. Meet the doorbell
| 1.Camera(2K) | 5. Speakers | 9. Micro USB Port | 13. Security Screw |
| 2. Microphone | 6. MicroSD Slot | 10. Reset Hole | 14.20°Angle Mount (Optional) |
| 3. Doorbell Button | 7. Hardwire Terminals | 11. Wall Mount Bracket | 15. Doorbell Mounting Holes |
| 4. LED Indicator | 8. Security Screw Hole | 12. Mounting Screw Holes | 16. Wall Mounting Screw Holes |
Note: The doorbell works with both 12V-24Y AC and 12V DC hardwire power sources. Either wire can be connected to either terminal. The cable order doesn’t matter.
Tips: Please turn on the two permissions below when using this app for the first time.
1. Allow the ‘CloudEdge’ APP to access mobile cellular data and wireless LAN, or it will fail to add a doorbell.
2. Allow the ‘CloudEdge’ APP to receive a pushed message, or the cellphone will not receive an alarm push when motion detection or audible alarm is triggered.
4. Meet the chime
| 1. Speakers | 3. LED Indicator |
| 2. Reset | 4. USB Port(Type-A/M) |
| LED Condition | Meaning |
| Slow flickering Blue | Pairing mode |
| Solid on Blue | Pairing successfully on the chime |
5. Set up your doorbell
1. Attach the wires from the provided power adapter to the terminals on the rear of your doorbell. And tighten the terminal screws with the screwdriver. Each wire can be connected to each power terminal. The cable order doesn’t matter.
2. Plug the adapter into your AC outlet. Install the doorbell within 30 feet of your 2.4GHz WiFi router. It is suggested that you test your doorbell prior to physical installation.
3. Download and install the ‘CloudEdge’ app on your smartphone. Launch the App and register an account with your mobile phone number or email ID.
4. Register Account: New users need to register by e-mail, click Register, and follow the steps to complete the registration of the account, then log in.
Nota:
When registering a new account, please choose the region in which you are actually in. (Different registered regions can’t share the doorbell.)Please choose to register by e-mail.
5. Start the Wi-Fi configuration following the in-app instructions or referring to the below tutorial steps
6. LED indicator explanation:
6. Live-view
Tap on the Home page devices to watch the live view from your doorbell.
| 1. Quit live viewing | 8. Wi-Fi signal status |
| 2. Setting menu | 9. Screenshot button |
| 3. Date & time watermark | 10. Speak to the scene |
| 4. Volume on/off | 11. Record on the phone |
| 5. FHD/HD/SD switch | 12. Body detection on/off |
| 6. Full-screen display | 13. Notification history |
| 7. Stream bit rate | 14. Cloud storage service |
Nota:
Live viewing will not trigger device recording in Event recording mode.
7. Settings
7.1 APP Interface Introduction
| 1. Back to live view | 8. Alarm setting: 1. Motion detection on/off Sensitivity Setting Alarm interval Setting Alert only when people appear(on/off) 5. Alarm schedule 6. Motion detection area setting |
| 2. Edit device name | 9. SD Card Setting |
| 3. Receive/block motion alarms | 10. Cloud Storage Service |
| 4. Share the device with other users | 11. Advanced Features: Onvif on/off |
| 5. Device information | 12. Device Version |
| 6. Installation Guide | 13. Delete Device |
| 7. Basic function: 1. LED Indicator on/off 2. Night vision on/off/auto 3. Human detection frame on/off 4. Wireless chime settings |
7.2 Alert Settings
PIR’s’ Motion Detection’ is by default, and the default sensitivity is medium, but it is adjustable.
Alert settings steps:Setting(…)’ – >’Alarm Settings’ ->’Motion Detection
Tips: The detecting distance is 4 meters (13ft)
| Sensitivity | Detecting Distance(For moving objects) |
| Low | Up to 2 meters(7 ft) |
| Medium | Up to 4 meters(13 ft) |
| High | Up to 6 meters(20 ft) |
Note: Higher sensitivity offers a longer detecting distance, but it would lead to more false alarms. You are advised to set up the sensitivity level to ‘Medium’ when you install the doorbell outdoors.
7.2 Device Sharing
Warming: When you have a sharing, please make sure the APP account is registered in the same regions. Otherwise, you won’t share successfully! Other users can only live view & playback. All users can receive doorbell calls and alarm notifications(Need to open“receive notifications).
Sharing Steps: Settings (…)-> Device Share –> Tapon’Add’–> Choose“ScanQR Code’Acountshare
Method 1: Sharing by account searching
Tap on“Account’ –> Typein accountID –> ConfirmSharing –>Friends accept sharing
Method 2: Sharing by QRcode scanning. Tap on Scan QR code’–>Scan friends’ QR code –>Confirm Sharing –> Friends accept sharing.
Note: The new users can find their QR codes in the App and let the administrator scan the QR code and share the device
How do you find your QR code?
(Run CloudEdgeApp’–>Tapon” Tap on“!–> Tap on My QR Code”–> Let the administrator scan your QR Code.
8. Recording
Your doorbell comes with Event recording by default. lt will record visitor calls and motion detection events. You can also enable Full-day recording in the Settings -> SD Card.
9.History layback
Tap History to play the videos recorded on the MicroSD card.
1. Time Line:
Slide the timeline to the left or right to locate video recordings according to the time period. The green bar stands for video length, and The yellow dot stands for the alarm point when someone has pressed the doorbell button. The red dot stands for the alarm point when a motion has been detected.
2. Calendar:
Check video history by date. The numbers in green stand for the dates that have video recordings.
3. Screenshot:
Tap to capture a photo and save it to Me -> Pictures & Videos, Where you can share it with others
4. Record:
Tap to start recording a video, tap again to end, and save to Me -> Pictures & Videos, Where you share the video clips with others.
5. Alarm:
Tap the listed alarm records to locate and display each alarm video quickly. Stands for visitor call events; it stands for motion detection recordings.
6. Timeline Zoom:
Slide upward to zoom in on the timeline and downward to zoom out.
10. Connect the Chime
1. Supply power to the chime
The chime can be powered by a USB-compatible power source(DC5V 1A) or by the USB port on your computer.
2. Click the reset button
Click on RESET only once, and you will see the chime indicator flashing blue, indicating the chime is in pairing mode
3. Press the doorbell button
Press the doorbell button, and the chime will sound. If pairing is successful, the indicator on the chime will be in solid blue.
4. Chime settings
You can enter the chime setting page following the below setting steps so as to mute the ChimeReminder, select ringtones, adjust the chime volume, or unbind the connection with the doorbell.
NOTE:
1. Your doorbell communicates with the chime via Radio Frequency but not WiFi
2. You can assign different chimes as needed.
3. Press and hold the RESET button on the chime for 5 seconds til the indicator flashes blue three times, and you can also release the connection between the chime and its connected doorbell.
11. Installation
The video doorbell works with a 12V DC power source (power adapter provided), as well as an existing 12V~24V AC hardwire power source. It enables you to make use of your legacy doorbell wiring for retrofit installation.
NOTE:
For retrofit installation, you need to bypass your indoor mechanical chime so as to provide sufficient power for the new video doorbell.
11.1 Retro-fit installation (Optional)
To replace your existing doorbell and mechanical chime, please follow below installation steps:
1. Shut off the master circuit breaker in your house.
2. Bypass your indoor chime with the provided jumper.
In most cases, the existing doorbell circuit looks similar to the image below. Remove the cover of the indoor chime and loosen the “FRONT” and “TRANS terminal screws. Use the provided jumper to connect the two terminals and replace the chime cover.
3. Select a location for your video doorbell.
Determine the mounting position of the doorbell. Check if you can reuse the existing holes on the wall. If not, drill new holes to mount your video doorbell. It is suggested to mount the doorbell at least 4 feet (120 cm) above the ground for optimal angle of view and best motion detection performance.
(Optional) Use the 20° angle mount as a supplementary mounting bracket to adjust the viewing angle towards to fit your viewing preference.
4. Replace your existing doorbell.
5. Restore power at the breaker, and your doorbell is ready for use.
11.2 Hardwire installation
Hardwire your doorbell with the provided DC12V power adapter.
12. Trouble Shooting
| No. | Description | Solution and Operation |
| 1 | Unable to connect | (1) Check your Wi-Fi name and password (2) Ensure your Wi-Fi is 2.4GHz, not 5GHz. (3) Ensure your camera and phone are close to the router(30-100cm) |
| 2 | Reset success or not. | (1) Press and hold the reset button for 5 seconds. (2) Hear “boogu” sound (3) Red light turns to slow blinking |
| 3 | Change to a new network | (1) Press the reset key to the factory default setting (2) Re-connection |
| 4 | Alarm picture without people | (1) The camera takes time to wake (about 4s); (2) People move too fast. (3) Some objects around 36°C are moving in the picture |
| 5 | No alarm push | Enable CloudEdge APP notification in the mobile setting |
| 6 | No alarm video record | Please insert an SD card |
| 7 | Device offline | Check if the network transferring fluency processes well |
| 8 | Browse video delay | Check the Wi-Fi network; the distance between the camera and the router should not be too far |
11. Specification
VIDEO DOORBELL
Video e audio
| Sensore di immagine | 1/3”CMOS(3.0MP) |
| OS | Hisilicon Lite-OS |
| Resolution | 2304*1296 |
| Stream | FHD/HD/SD dual stream |
| Infrared LED | High-power IR LED with ICR |
| Lente | 1.7mm/F2.0 |
| Angle of view | 166° |
| Min. illumin. | Color: 0.01LUX: B&W:0.001LUX |
| WDR | Digital WDR |
| Audio | 2-way audio with noise cancellation |
| Frame rate | 1-25 per second |
| Drawing speed | 4 seconds. |
Immagazzinamento
| Storage Type | Micro SD Card (Max 128G) |
| Cloud storage | support |
| Human Detection | AI AIgorithms |
Rete
| Wifi Frequency | 2.4 GHz- 2.4835 GHz |
| Standards | IEEE 802.11b/g/n |
| Live View Speed | Within 3-4 Sec |
APP
| App Name | CloudEdge |
| OS | OS, Android |
| Remote View | Within 2-4 sec |
| Notification | Push notification within 2~4 sec |
Generale
| Working Temp&Humidity | -20°C-50°C(-4F~122F) <90%(No condensation) |
| Interface protocol | Privato |
| Communication protocol | TCP/IP, HTTP, DHCP, DNS |
| Installation | Flat mount bracket; 20° Angle mount bracket |
| Power | Hardwire 12V ~ 24V AC or 12V DC |
| Consumo | 4.5W(Max) |
| Onvif | Support |
| Firmware Upgrade | OTA (on the air) |
INDOOR CHIME
| Power source | DC 5V 1A |
| Power port | USB (Type-A) |
| Consumo | 0.2W |
| Ringtones | Four ringtones optional |
| Volume | Max100dB |
| Volume control | Low(mute), middle, high |
| Connection type | Radio frequency |
| Frequency | 433MHz-868MHz |
| LED | Flashing blue: pairing mode Solid blue: power on/pairing succeeded Flash blue twice: reset to factory default |
| Working Temp | -10°C~50°C(14°F~122°F) |
12. FAQ
Q1: Does a battery power the video doorbell?
A1: No, this video doorbell requires a constant hardwire power supply. Compared to battery-powered doorbells, this wired video doorbell has more advanced features, like supporting full-day recording, no delay, and quick response to visitor calls. It is smaller in dimension, fitting into narrow door frames.
Q2: How do you connect the hardware to the doorbell? Does the cable order matter?
A2: Your doorbell works with both DC 12V and AC 12V – 24V hardwire power sources. There are 2terminal screws on the rear of your doorbell, and you can connect each wire to each power terminal screw. The cable order doesn’t matter.
Q3: I found a Micro USB port near the Micro SD Slot; what’s it for?
A3: You can power up the doorbell with the Micro USB port using a USB-compatible charger and cable. It is designed mainly for product testing in the factory.
Q4: What’s the Wi-Fi range of the video doorbell?
A4: The video doorbell works with any 2.4GHz wireless Wi-Fi router, mesh system, or modem. In Outfielotest, it works well in most 3000saft houses. The Wi-Fi range may vary because of different WiFi transmit power, transmission distance, and wall blocks in between.
Q5: I installed my video doorbell, but the video or audio quality is poor.
A5: ln live view interface, WiFi status will be listed. It is suggested to ensure the Wi-Fi status is more than 70% so as to get your doorbell to work as expected. If you think your problem is caused by low Wi-Fi signal strength, try moving your Wi-Fi router closer or adding one Wi-Fi Booster to extend your Wi-Fi range.
Q6: Does the video doorbell work with the existing indoor mechanical chime?
A6: No. The doorbell comes with a USB-compatible wireless chime to notify people when your visitor presses the doorbell button. If you have an existing indoor chime, please use the provided jumper to bypass the existing chime so as to provide sufficient power to the new video doorbell.
Q7: How many wireless chimes can be paired with one video doorbell?
A7: You can add as many wireless chimes as you wish on one video doorbell.
Q8: Does it support customized Motion Detection Zones
A8: Yes, it does. Go to Settings – Alarm Setting – Motion detection – Alarm Area. Use your fingertips draw one or more customized motion detection zones and save your settings the orange zones are motion detection zones
Q9: How does the video doorbell detect the motions? Can motion detection be disabled?
A9: The doorbell camera detects motion through the full-image pixel contrast; it will further undergo anuman-shape detection to reduce the false alarm rate. You can adjust the motion detection sensitivity, customize the detection zone, schedule alarm intervals, and disable motion detection accordingly due to various user scenarios.
Q10: Does the doorbell support cloud storage?
A10: Your doorbell supports Micro SD card storage as well as cloud storage. You can activate the cloud storage service in the App. There is a 7-day free cloud recording trial service. Please note that cloud storage only supports event recording but not full-day recording.