COOAU Q02 PTZ SECURITY CAMERA USER MANUAL

1. After-Sale Support

Dear friends,

Thank you very much for supporting COOAU!Please read this manual thoroughly before using this wireless security camera. If you have any issues, please email your order number and the problem to [email protected]. Upon receiving your message, we will provide a fast solution in 24 hours.

Please do not worry. Actually, many problems can be easily solved by setting. Such as network connection fails, motion detection Delays, and solar panel charging.False Alarm, Battery Management, etc. We promise all the cameras have been carefully checked and packaged before shipping. We offer lifetime technical support for your camera, and we are happy to provide all possible support for you. If you have any questions while using it, please feel free to contact us. We will try to find a solution for you with our professional camera engineers.

Warm Regards

COOAU Service Team

Note:

The camera only supports 2.4GHz WiFi. It does not support 5GHz WiFi.Before connecting this camera to the WiFi, please ensure the Wi-Fi signal strength is over 85%. If the camera is far away from the signal source, it won’t be connected successfully for the first time. If your router is connected to too many devices, the camera will fail to connect to Wi-Fi because of the IP address conflict. To safeguard your privacy, it would be better to use the COOAU CAM app. But for faster management with other cameras, you could also use the ‘CloudEdge’ APP to control this camera; it does not support PC Browser and other Software. This wireless camera supports event recording when Wi-Fi is disconnected.

2. Product Introduction

3. APP Installation and Account Registration

3.1 Download ‘COOAU CAM’ APP

Method 1: Download ‘COOAU CAM’ APP from the App Store (iOS) or Google Play(Android);

(It is also compatible with the CloudEdge APP, but there will be some differences as the app is updated, so if you have any questions about the app, please contact us.)

Method 2: $can ‘COOAU CAM’ APP QR code to download it.

Tips:

Please grant the following two permissions while using this APP for the first time.

1) Allow the ‘COOAU Cam’ APP to access mobile cellular data and wireless LAN, or it will fail to add an IP camera.

2) Allow ‘COOAU Cam’ APp to receive the pushed message, or the phone will not receive alarm push when motion detection or audible alarm is triggered.

3.2 Register Account 

New users need to register by email. The concrete steps are as follows:

1) Click ‘Sign up’

2) Follow the steps to complete the registration of the account

3) Log in.

Note:

*When registering a new account, please choose the region that you are actually in and the correct country code. (Different registered regions can’t share the camera.)

*Please choose to register by e-mail.

4. How to Add a Camera to APP

4.1 Install Micro SD card

Please insert a Micro SD card to record videos and playback when motion is detected.
(Micro SD card is not included; the camera supports up to 128GB Micro SD card).

Note: Please insert the Micro SD card before powering it on; otherwise, the SD card cannot be detected.

4.2 Power on Camera

Press and hold on the power button for 5 seconds to turn on the camera (If it can’t be powered on, please plug in a DC 5V/2A power adapter to charge the camera for 15 minutes first).

Cannot turn on my camera?

Charge the camera, and then try to turn on it.

Press and hold the power key until turning on the camera. (can try many times)

If you tried the above steps but still had no luck, please message your order and problem to [email protected].

4.3 Connect the Camera

Note:

Put the camera and smartphone l to 3 feet (30 to 100cm) away from the router to set Wi-Fi.

The camera only supports 2.4GHz Wi-Fi. It doesn’t support 5GHz WIFI.

4.4 Wi-Fi Connection Steps

A.Turn on the camera;

B.Press and hold the reset button for 5 seconds to reset or restore factory defaults until you hear the sound of “Boogu” (meaning resetting successfully);

C.Run COOAU CAM App, click “+” at the top right, and select “Battery Camera.”According to the guide on APp, please ensure the camera is activated. (TheLED indicator light is turning red and flickering slowly);

D. Choose 2.4GHz Wi-Fi SSiD and enter the password, and then click the “next step.”

E: Click the ‘OK’ to make sure the wifi information is confirmed.

F: After entering the following operation interface, please click “Next,” and you will see the “Scan QR Code” interface.

G: Put the QR code in front of the camera lens about 10-15cm. The device lens is aimed at the QR code on the phone screen with a distance of 10-15cm. After the device recognizes the QR code, the camera will make a sound ‘Boogu. After hearing it, please click ‘next.’

H. Then, the camera will start connecting to Wi-Fi after the connection has finished. It will skip to the ‘Device Found” page; you can edit the camera name and click ‘Done, and then go to your device list and start viewing videos.

My camera fails to connect to Wi-Fi.

1. Make sure the connection Wi-Fi of the camera is 2.4GHz. In our experience, the network connection fails in most cases due to the user being connected to 5GHz WiFi.
2. Make sure the password correction of the Wi-Fi. (Note: the password of the WiFicannot includes a single quote, underline, space, and virgule (/).
3. Check the number of devices your router connected. In general, the router’s connection limits. Once the devices that your router connected exceed its max limit numbers, other devices will not be connected to the router.
4. Make sure the QR code on the phone screen is normal, and the distance between the phone and the camera lens is 10-15cm (3.9- 5.9 inches) during the scanning process.
5. After checking the above information, if the camera cannot connect to the Wi-Fi, please try to re-download the app, reset the camera, restart the router, and then add the camera again.
6. If you tried all the steps but still had no luck, please message your order and problem to [email protected].

5. Camera Installation

How to install it :

A. Select the installation location. (You can install it on any flat place, such as a Wall, Ceiling, Eave, etc.)

B. Take the camera and your phone to the installation location;

C. Use the Installation Guide in the App to diagnose the signal strength of your Wi-Finetwork. (It is suggested that you install the camera in a place that has a strong Wi-Fi signal so that this camera can work well for you.)

D. Use a power drill and screws to fix the bracket on the wall. (You could choose to install it on the wall or ceiling/eave.)it is suggested to install this camera at 2.4-3m from the ground.

E.Clip the camera into the bracket, and please make sure to insert the camera firmly into the bracket (you can hear a ‘click).

Tips:

Please make sure the wall or surface where you want to install the camera is flat. For easier installation, it is suggested to use a drill. Concrete walls may not be suitable for the installation.

Please do not install the camera in a position that is near the heat source, such as the air conditioner outdoor unit and kitchen smoke outlet.

Try to avoid installing the product on the side of a lively road. Frequentpedestrians and vehicles will keep waking up the camera, resulting in frequent alarm messages and extremely fast power consumption.

Please do not install the camera in a position away from the router. The product needs a good Wi-Fi signal to work well.

When installing the camera, it’s not suggested to make the PlR sensor vertically face the moving object; otherwise, it may not detect the motion events. It is suggested that the angle between the PIR sensor and the detected object be larger than 15 degrees.

6. Function Introduction

6.1 APP Interface Introduction

1. List Management Tap to change this camera list mode.

2. Multi-device Monitoring Watch multiple cameras (up to 4) on one screen.

3. Add a Camera Add a new camera to your account.

4. Camera Status

5. Enter the Monitor Detail Page.

6. Device Share Sharing this camera (Can change sharing mode after sharing.)

7. Viewing Alarm Detail.

8. Cloud Storage

9. Sharing History Checking the history of shared devices.

10. Alarm Messages Notifications of motion detection history.

11. System Messages Checking the history of system notifications.

12. Play Alert Video
Tap to watch the alarm recording video details.

13. Detection Time & Type of Detection

14. Screenshot

Detect event thumbnails and tap to zoom in on static screenshots.

15. Account
Check account details QR Code. App logout ·Reset password

16. Device Share
Sharing history for all cameras in this account.

17. Album
Checking images/videos saved on your smartphone.

18. FAQ
Some solutions to frequently asked questions.

19. Help & Feedback
Frequently asked questions Feedback on problems

20. About Us
Web Email Facebook of COOAU

21. Settings

Basic settings ·Application version confirmation ·Clear Cashe·Deactivate account

1. Open the Detailed Settings
You can make various detailed settings for the camera.

2. Camera Speaker on/off
When turned on, you can hear the sound from the camera side.

3. Video Clarity Setting
You can select the video/image quality from SD and HD.

4. Full-Screen Option
Tap to enter full screen view and you can zoom in on some details.

5. SD Card Video Playback

6. Cloud Storage Video Playback

7. Screenshot
You can capture live video as a still image and save it on your phone.

8. Intercom
Press and hold while speaking, and you will hear a voice from the camera.

9. Record
You can manually record the video you need at any time. It will save on your phone.

10. Motion detection
Set the motion detection on/off.

11. PTZ Remote Control
The pan/tilt viewing angle can be adjusted

12. Album
The screenshots and manually recorded video files are saved on your phone.

1. Video Timeline
Drag it to select the date on a 24-hour timeline.

2. Timeline Zoom Button
Tap it and swipe up and down to change the time interval of the timeline.

3. Calendar
Select and play the recorded video according to the date.

4. Alert
View the alarm message video.

5. Screenshot
Video snapshot

6. Record
First, click to start recording, then click again to end recording.

7. Album
Store screenshots and manual video files.

1. Modify the name of your camera.

2. Alarm notification received or not.

3. Share the history of this camera

4. Device Information
Network information, Signal Strength, Virtual ID, IP, Mac Address, Time Zone

5. Installation Guide
Use ‘Network Diagnosis’ to find an installation location with a stronger wifi signal.

6. Basic Function
Tum on/off the Network indicator, Speaker Volume Screen File, Night Vision, and Power Management;

7. Power Saving Setting
Set the ‘Alarm interval’ and the ‘Recording Time’;

8. Motion Detective
Detection Sensitivity; Alarm Interval; Alert Time; Alarm Area; Audio and Light Audio;

9. Recording Management
Recording Time Setting; SD card capacity checking;

10. Cloud Storage Service

11. Firmware version of your camera.

12. Delete the device from your account

6.2 Device share

The steps for sharing your cameras with other users:

1) Invite your friends to download and install the “COOAU CAM” APP and log in.

2) Clique em "Device Share" para assistir ao vídeo de operação e siga as etapas para concluir o compartilhamento do dispositivo.

Dica: ao compartilhar, certifique-se de que sua conta do APP esteja registrada na mesma região. Caso contrário, você não conseguirá compartilhar com êxito.

7. SD Card Record

O produto não inclui um cartão SD. Se precisar de um cartão SD para armazenar arquivos, compre-o você mesmo.Requisitos do cartão SD:

l) Recomenda-se o uso de cartões San Disk, Samsung e de outras marcas;

2) Suporta capacidade de 8 a 128 GB;

3) Recomenda-se o uso de um cartão SD padrão Classl0;

4) Somente o formato FAT32 é compatível.

Observação: insira o cartão de memória no slot de cartão SD do dispositivo, e o dispositivo começará a salvar os vídeos automaticamente.

Como faço para assistir aos vídeos em um cartão SD?

Método 1: Clique no botão "History" (Histórico) ou "Video Play" (Reprodução de vídeo) do ícone de informações de alarme no APR para acessar a interface de reprodução de vídeo. Arraste a linha do tempo ou selecione o ponto de alarme para encontrar o registro do período de tempo correspondente.

Método 2: insira o cartão SD no computador e converta o formato de vídeo para MP4 por meio de terceiros. Quando o vídeo estiver no formato MP4, você poderá assisti-lo diretamente no computador.

8. Battery Management

Entre na interface do aplicativo - "Parameter Setting" (Configuração de parâmetros) - "Motion Detection" (Detecção de movimento).

Warm Tip:

Ao encontrar os seguintes problemas ao usar esta câmera, você pode ajustar a sensibilidade da detecção de movimento para resolvê-los.

Note:

1) Recomenda-se que a sensibilidade do alarme seja definida para o nível 8-10 se os alarmes perdidos ou atrasados ocorrerem com frequência.

2) Recomenda-se que a sensibilidade do alarme seja definida para os níveis 1-3 se alarmes falsos ocorrerem com frequência.

3) Você deve ajustar a sensibilidade para um nível mais baixo. A sensibilidade do alarme e a distância de detecção do nível alto são muito grandes para facilitar o disparo falso. No inverno, ele causa facilmente alarmes falsos devido à maior faixa de temperatura. Além disso, o alarme sofrerá interferência do clima e da temperatura.

4) Recomenda-se que você ajuste a sensibilidade para um nível mais alto. No verão, isso causava alarmes perdidos ou atrasados devido à menor faixa de temperatura.

5) Se você notar um desempenho ruim da detecção de movimento em ambiente noturno, tente desativar a "Night Detection" (Detecção noturna).

1. Intervalo de alarme
Defina o intervalo do alarme aqui, se necessário.

2. Detecção humana
Você pode optar por ativar essa opção para detectar apenas humanos e filtrar outras detecções de movimento, além de escolher o período de tempo para a detecção.

3. Plano de alarme
Você pode selecionar o horário do alarme aqui para evitar interrupções excessivas.

4. Área de alarme
Você pode definir as zonas de alarme a serem monitoradas

5. Avisos sonoros e avisos de luz branca.

Audible warning:

Se for detectado movimento ou um objeto humanoide, a câmera emitirá um alarme sonoro. Você pode ajustar o volume)Aviso de luz branca: se for detectado movimento ou um objeto humanoide, a câmera emitirá um aviso de luzAviso de áudio e aviso de luz branca: se for detectado movimento ou um humanoide, a câmera emitirá um alarme de áudio com luz.

Important Notice:

1) Somente no "Modo de luz branca" ou no "Modo de aviso de áudio e aviso de luz branca", e quando a câmera detecta movimento, é possível obter a visualização noturna colorida.

2) O tempo de alarme desses três modos de alarme sonoro e luminoso é de 30s. Se você desativar essa função, o som e a luz não serão emitidos. Você pode escolher qualquer modo de alarme de acordo com a situação real de uso;

9. Battery Management

9.1 Charging the camera

Recomenda-se o uso de um adaptador de energia de 5V/2A para o carregamento. Use o cabo USB incluído na embalagem para carregar a câmera.

Observação: Se um adaptador de energia de 5V/2A não estiver disponível, outros tamanhos de cabeçotes de energia de 5V também podem ser carregados.

How do you judge whether the charging is successful?

A luz indicadora de carregamento do dispositivo é vermelha, o que significa que ele está carregando. Uma luz azul significa que o carregamento está concluído. Levará aproximadamente 10 horas ou mais para carregar totalmente.

What should l do if the charge fails?

1. Determine se o adaptador de energia está bom; tente outro.

2. Determine se o cabo de carregamento USB está bom; tente outro.

3. O indicador de carga pode estar com defeito; verifique a condição de carga no APP do telefone.

4. Determine se a porta de carregamento do dispositivo não está em bom contato com o cabo de carregamento USB.

5. O dispositivo tem um módulo de proteção de carregamento em baixa temperatura; não carregue o dispositivo em baixas temperaturas.

6. Entre em contato com o atendimento ao cliente: [email protected]

9.2 Battery life

Se o dispositivo não detectar um objeto em movimento, ele entrará no modo de suspensão. Reduzindo o consumo de energia do dispositivo.

Se o dispositivo detectar um objeto em movimento, ele acorda rapidamente, inicia em 1 segundo e faz uma captura de tela com o vídeo gravado.

Dica quente: Quando a temperatura está abaixo de -20°C, a bateria pode entrar no modo de autoproteção, o que faz com que a câmera seja desligada automaticamente. Mas se a temperatura aumentar, a bateria voltará automaticamente ao seu estado normal.

At low temperatures, if you need to charge this camera, please place it at home for several hours first. At room temperature, the self-protection mode of the battery will automatically be shut off to charge this camera safely.

Why the battery life of my device is poor?

A. Please check whether the number of alarms is too frequent. The working time of the device determines the battery life. The more frequent PiR wake-ups, the faster the battery consumes due to the longer working time. It is recommended to lower the motion detection sensitivity of the device appropriately and set the alarm interval and alarm time plan. (Note: Outdoor air conditioning units, moving cars, and passing pedestrians will cause frequent alarms. Please adjust the angle of the device to avoid these objects.)

B. In cold weather, the battery capacity will be reduced, which will affect the endurance of the device.

Contact customer service: [email protected]

10. FAQS

For more detailed FAQs, please log in to the APP and search “Me”-‘FAQ’-“HelpDocument”-“Battery Camera.”

The device prompts offline.

1) Check whether the equipment is in the power-on state and observe whether the working light of the equipment is on normally.

2) Check whether the Wi-Fi network is in good condition and restart the router.

3) If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.

4) Delete the camera from your COOAU CAM account and add it again after resetting the device.

Check whether the device firmware and application program are the latest version.

Update router or VWR password?

Delete the camera from your COOAU CAM account. After resetting the device, use the new Wi-Fi and password to add it again.

Can’t play historical video?

1. Check the status of the $D card in “Settings” to ensure that the SD card has been successfully recognized.
2. Reinsert the SD card.
3. In the application, format the SD card.
4. Try another new SD card.

Alarm push frequently?

1. in the app, lower the sensitivity of the motion detection alarm.
2. Check whether there are objects that interfere with and trigger the PlR sensor in the field of view of the device, such as the outdoor unit of the air conditioner, driving cars, passing pedestrians, etc. The angle of the device can be adjusted appropriately to avoid these easily disturbing objects.
3. Turn on “human motion detection” and use a humanoid algorithm to filter useless alarms.

The phone cannot receive the alarm push.

1. Turn on all the push permissions of the “COOAU CAM” application in the systems settings of your mobile phone.
2. Make sure that the device’s motion detection function is successfully turned on.
3. Restart the phone and clear the cache on Android phones.
4. Check whether the network is good.