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21人评论了“Contact Us”

1. 

   DavidSex

   2024-06-26 在 下午2:25

   Szia, meg akartam tudni az árát.

   回复
   1. 

      cloudedge

      2024-06-26 在 下午2:26

      What product and model do you want to know the price of?

      回复
2. 

   Jurich Carolina

   2024-06-29 在 下午10:56

   Hello, could you please delete my account plus data

   回复
   1. 

      云边缘

      2024-08-07 在 上午12:22

      You can delete it in the app yourself

      回复
3. 

   Sue Massi

   2024-07-03 在 上午4:10

   Trying to set camera to record to SD card, but when we go into Record Management, it doesn’t let us select “Event Recording”. CloudEdge app is the most current version. Tried it on both an iPhone and Android, but neither work. Please advise.

   回复
   1. 

      cloudedge

      2024-07-13 在 下午5:04

      Which machine are you using?
      Did you format the memory card before use?
      Is the PIR turned on?

      回复
4. 

   Susan

   2024-07-03 在 下午8:32

   Trying to set a recording schedule but when I go into Recording Management it won’t let me select Event Recording. App is the most current version and tried it on both an iPhone (ios) and Samsung Galaxy S23 (Android).

   Please advise.

   回复
   1. 

      cloudedge

      2024-07-13 在 下午5:04

      Which machine are you using?
      Did you format the memory card before use?
      Is the PIR turned on?

      回复
5. 

   Susan

   2024-07-06 在 上午4:57

   The CloudEdge App does not let you select EVENT RECORDING. Camera is useless if we can’t set it to record when motion activated or scheduled recording.

   Is there another app that works with the Rebluum camera?

   回复
   1. 

      cloudedge

      2024-07-13 在 下午5:08

      Why is it not allowed? Are you using a memory card or cloud storage?

      回复
6. 

   Susan

   2024-07-06 在 上午4:59

   This is second attempt to contact someone. No one responded per my previous request for help!

   回复
7. 

   Deborah

   2024-07-10 在 下午10:04

   HI I bought ebluum Security Camera Wireless Outdoor,2K Solar Security Camera,Battery Powered 360°PTZ Security Camera in July of last year. I ddid not fill out warranty I do not think. I see from Amazon the date. The red light comes on by the type c input. Has been charging a long time, but will not turn on.

   回复
   1. 

      cloudedge

      2024-07-13 在 下午5:06

      You mean you have charged it for a long time but it can’t turn on, right?

      回复
8. 

   Cecil

   2024-07-15 在 上午4:27

   Hi,
   is there a way to detect and control a PTZ outdoor solar battery camera (DQ201) through MotionEye ? If so, what it the video stream url and protocol ?
   Thanks for your support !

   回复
   1. 

      云边缘

      2024-08-07 在 上午12:28

      I don’t know much about this software. Does it support onvif? Is your DQ201 a wireless version or a wired version? Only the wired version supports onvif.

      回复
9. 

   Matt

   2024-07-20 在 上午2:35

   I cannot change my camera to be in Day Mode. The app says the action was successful, but it keeps reverting to Automatic. I have a flood light, so I want color at all times.

   回复
   1. 

      云边缘

      2024-08-07 在 上午12:29

      Please send pictures of how you set it up

      回复
10. 

    doug

    2024-07-31 在 下午10:34

    Good day. I have the 4g cell camera device. Works great with the cloudedge app.

    The help section says that a PC can access the camera at

    https://web-us.cloudedge360.com

    I am able to login, but message says “device not supported”.

    What can I do to see on PC? Do you have a different product that may work better?

    Thank you, Douglas

    回复
    1. 

       云边缘

       2024-08-07 在 上午12:32

       Some devices are not supported yet

       回复
11. 

    Johan Loubser

    2024-08-01 在 上午1:03

    I recently moved from Arizona to Iowa in the USA.
    How do I reset the Time Zone for the correct time to appear on the Video?
    The time difference is 2 ours

    回复
    1. 

       云边缘

       2024-08-07 在 上午12:33

       You need to adjust your phone’s time zone

       回复