SV3C C19 Security Camera User Manual

I.Product Packing List

II.Appearance Brief

Warning: 10ft length cable is provided in package. If it is not long enough,please use extension cord (not included) to ensure the best performance of the camera, not the USB extension cable.

III.Product Instructions

1.APP Download and Installation

SV3C Cloud is available for both iOS and Android OS.Search the name ‘SV3C Cloud’ in App Store or Google Play, or scan the QR-Code to download the App.

2.Accounts Registration

Registration process

Step 1:Open the App, click “Sign up now” to register.If you already have an account, click “Log in”.

Step 2:Input a legal Email address and tick the privacy aggreement.Then enter the nickname and password.

Notes:

1) Please tick “Agree” the “User Agreement & Privacy Agreement”;

2) If the verification code is sent out over time due to network problems, please try again later;

3) If register with mailbox, please check the verification code in spam mailbox if you didn’t receive.

Before you start to pair the camera to the WiFi, please make sure your smartphone is in 2.4G WiFi Signal.

If you can not see the 2.4G signal in the setting of the WLAN, you can turn it on from your router. All routers, no matter 5G or dual channel comes with 2.4G signal. Please refer to the Q&A in this direction for the operation.

3.Device Adding

Step 1:Click “Add Device” or “+”, and then select the corresponding camera icon to add.

Step 2:Select the WiFi network and input the password, and then click “Next”.

Note : All routers, contains 5G router comes-with 2.4G signal as well,you just need choose the 2.4G signal during the configuration. No problem for you to switch back to 5G signal on your smartphone after pairing the camera on the app if you want.

Please refer to Q&A if you don’t know how to turn on the 2.4G signal from your router.

Note:

1) Camera only supports 2.4GHz WiFi network.

2) The number of bits in the ssid and passwords of the router should not exceed 24 digits.

Step 3:View the operation instructions of scanning, and then click “Next”. Scan the QR code in your phone with the camera and click “Next”, when the camera comes out “dong dong dong”.

And you can complete the configuration about 30s.

Step 4:When connecting, you should make sure your router, mobile,and camera are as close as possible.

Step 5:All done. You have added the camera successfully to your phone. Begin to monitor your home.

Step 6:In live view interface, click “Setting”, and then you can set up the camera common functions.

If you need to use onvif, please enable “Onvif Setting” and set a password for ONVIF.

4.Function Overview

5.Motion Detection Setting

1. After turning it on, you can monitor the human movement who stands in front of the device and send alarms.
2. It is possible to choose different detection sensitivities.
3. Choose different alarm methods. Sound and light alarm is only valid at night.

6.How to Store Recordings

1.Stored By Manual

Go to live video, manually record the video by clicking ‘Record’ button to startor end, existing the live view will automatically stop recording.

2.Memory Card

The camera supports micro SD card(NOTINCLUDED), up to 128GB

3.Cloud Storage Plan

It is no necessary to input any code to active the cloud. The cloud will beon auto after the payment is done.

If you choose wrong cloud, please contact us on the APp “Help” to get a solution.

7.Video Playback

1.Video Playback in SD Card

1.Go to the main interface,click “History-Alert” icon, you will see today’s motion detected events. Tap any of these videos to playback.

2.Open the Calendar’to trace back and playback early recorded videos.

2.Video Playback in Cloud

Go to the main interface,click “Cloud-Alert” icon, you will see today’s motion detected events. Tap any of these videos to playback.

8.Camera Sharing

When you need to view the camera with other family members or friends,you can use this device sharing function. Only the administrator whose account is bound with the camera for the first time can share and set the device. Other members can only view the live or playback of the device.

Note: Please make sure the registered regions of all shared accounts are same with the administrator’s account.

Step 1: Click ‘Device Share’ on setting page

Step 2: Click Scan QR Code?

Step 3:Scan the QR code of the sharedaccount and you will receive theconfirmation notification after success. Thesharing will be completed after you agree.

If you choose enter account, you couldsearch the account you would like to add.

9.Alarm Management

if you need crying detection,click “Alarm Management” and open “Crying Detection”

IV. Installation Instructions

Use the 2 large screws included in the box to fix the bracket to the position where you need to install it.

Put the product directly on a clean and flat table.

V.Troubleshooting

1.APP can’t be registered successfully

● Please check if the network of the mobile phone is normal;
● Please tick the software service agreement and privacy policy;
● Please check if the verification code is in the spam mail;
● Please use WIFI to register if mobile network cannot be registered. If the mobile network and WIFI prompts cannot obtain the server address, please check if other software can be used normally;
● During installation, please allow the app to obtain your location and all permissions, the system will automatically arrange the best server;
● If above solutions still can’t be effective, we recommend you to uninstall and install the app again, the current location and all permissions are allowed during the installation.

2.Unable to connect to the network

2.1 Unable to connect to WiFi:

● Please enable the DHCP of the router;
● Please make sure the camera is not in the blacklist in MAC settings of the router;
● Turn off the 5GHz wifi in the router (Note: Please contact the router manufacturer if you can’t turn off the 5Ghz wifi);
● After connecting to the 2.4GHz wifi, please check your mobile phone if can access the Internet;
● Make sure the network of your mobile devices are under the same network router of the camera;
● After the network is normal, reset the camera and reconnect.

2.2 Disconnected 5Ghz WIFI, unable to connect to wifi

● Turn off the 5Ghz network and keep the 2.4Ghz network.restart the router and the camera.

● WiFi name naming(SSID) cannot have “5Ghz” words.

2.3 Wifi password reason

● Check the WiFi password connected of the camera is same as the WiFi password of the connected router.
● Check if the entered WiFi password has space or special characters(@,#,%,&).

3.After inserting SD, it displays damaged

● Before inserting the SD card, Disconnect the power.Connect the power to start after plugging in the card;
● The SD card must be formatted on the computer before using the SD card;
● When choosing SD, please choose genuine.

4.Watch videos with the same camera on different devices

● The master account can share the video to other account without limit quantity, but the shared accounts only have the rights to watch, snapshot and record video;

● The App name and password of the main account also could be logged in on other devices to view the video and use any function.

5.Camera match the wifi successfully, but can’t hear the voice of camera

● Reset the camera, then power off and reconnect the camera (Because only reset can remove local data );
● Put the phone as close as possible to the camera and router when it is connecting;
● Please turn off the 5GHz wifi.

6.No pop-up message for motion detection alarm

● Open permission setting in the system settings of mobile device to allow APP to receive message push notification;
● Some Android phones can not receive the alarm push information;
● Please turn on the motion detection in APP;
● SMS and email reminders are not supported at this time.

7.Motion detection messages prompt frequently

● If motion detection sensitivity is too high, light changes also can cause alarm;
● Reduce sensitivity of alarms (recommended low level).

8.The scenarios for the reset key

● Reset wifi information.
● Wifi exception before connecting to the camera
● wifi password error
● wifi drop
● replace new wifi

9.How can I differentiate the 2.4GHz and 5GHz Wi-Fi?

You could check the user manual of the router and try to contact the network operator for help. Or If you use dual band router.You could try to confirm it yourself.

Step 1: Find the router website on your computer/laptop. Or if you have connected your Wi-Fi on your phone,click your Wi-Fi for router information.

Step 2: Sign in your router account, Rename your Wi-Fi with 2.4G and 5G

respectively for easy distinction.(Do not use 5G preferred,2.4Ghz & 5Ghz will mix together if you open it, You don’t know whether you have connected to 2.4Ghz Wi-Fi or 5Ghz Wi-Fi)

Notification of Compliance

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception. which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
● Consult the dealer or an experienced radio/TV technician for help.
FCC RF warning statement:
The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction,