Can the account registration region be changed?
This information cannot be changed after registration.
How many cameras can be added to an account?
No quantity limit.
How do I change my email?
Replacement is not supported. It is recommended to use a new email to re register the account.
How to bind a camera to a new account?
Press and hold the Reset button or manually delete the camera in the app to reset it and add it to a new account.
How many accounts can I share with when inviting family members to watch?
No quantity limit.
Why does the ‘Login information has expired, please log in again’ pop-up window often appear?
The account can only remain logged in on one phone or tablet. Please avoid logging in to your account on other phones or tablets.
How do family and friends access cameras?
Please use the camera sharing feature to share your camera.
What is the use of camera sharing?
Camera sharing enables multiple accounts to access the same camera.
How can I share my camera with others?
On the camera sharing page, scan the QR code of the other party’s account or directly enter the other party’s account to send an invitation. After they accept the invitation, they can access it in the shared camera.
Why are the shared accounts not fully functional?
For security reasons, the shared account will block some functions.
What is the difference between “view only” and “allow control” when sharing cameras?
Camera access permissions are different. Viewable only “The shared person can only view real-time images; In addition to real-time preview, ‘Allow Control’ also has permissions such as camera control and viewing local playback.
Is there a limit on the number of people sharing cameras?
There is no limit on the number of people.
Camera sharing prompt: Account does not exist/shared person cannot accept invitation?
The account registration countries and regions of the sharer and the shared must be the same.
Can tablets use apps?
Tablets that support Android and iOS systems.
Does the PC support downloading applications?
Not supported.
Can the PC access the camera?
Yes, open the website: https://web-us.cloudedge360.com/#/login Log in to the account registered on the app to access the camera.
How to modify a camera nickname?
Open “Settings” on the camera preview page to enter “Camera Information” and find “Camera Nickname” for editing.
How to delete alarm records?
Enter the message page, click on the icon in the upper right corner, and select the alarm record that needs to be deleted.
Why can’t I receive a verification code when changing my password?
1. Please ensure that the email is genuine and valid.
2. Please contact after-sales customer service.
How to contact us?
1. Click on “Help and Feedback” in the app to find the “Message Work Order”, fill in the problem details and leave an email. We will reply to you within 24 hours.
2. In the camera manual or after-sales service card, search for the brand’s after-sales email or other contact information, and directly contact the brand’s after-sales customer service.
Why can’t the phone receive the alarm message?
Make sure that the notification push permission of the APP is activated in the phone settings and that all settings for the mobile alarm are activated in the APP.
When an abnormality is detected under normal circumstances, a message will be displayed in the phone’s notification bar. Whether you can hear sound or vibration depends on the settings of the phone.
How many people can sign up for an account at the same time?
An account can only be signed in from a mobile phone, and other people can only watch the camera through the sharing mechanism.
Ask family members to monitor the maximum number of accounts they can be shared with?
no limit.
Why is the shared account not fully functional?
For security reasons, the permissions for shared accounts are restricted and some functions of the device cannot be performed. If other people need to operate the camera, they can log in directly with the bound account.
I am trying to pull the video from June 22nd at 10:09 pm but it is not loading the video I need that video to provide to my landlord about the kids fighting in my apartment complex. Please let me know what I can do about this situation ASAP
I have tried uninstalling the app and re-installing the app and trying to load the cloud storage.
I have tried clearing the cache and cookies on both my computer and my phone to see if that would get it to load.
Are you using a memory card to record the video?