1. After-sale Support
Thanks for purchasing our COOAU outdoor security camera. Please read this manual thoroughly before using this security camera. If you have any issues, please email your order number and the problem TO our after-sale mailbox:[email protected]. Upon receiving your message, we will provide a fast solution in 24 hours.
1.1 Important Instructions Before Using
1. Although every effort has been made to make the manuals complete and accurate, some discrepancies may occur due to product or app updates.
2. Please insert or pull out the SIM card only when the camera is turned off.
3. To ensure that the camera can obtain a good mobile network, itis recommended that you use the SlM card that comes with the camera.
4. The SlM card that comes with the camera only provides 100M of data for free; please add the data plan in the App in time after adding the camera successfully.
5. To ensure the continued use of the camera, please ensure that the SlM card has sufficient data and continue to supplement the data plan for the Sll card.
6. The camera is specially designed for motion detection recording and does not support 24/7 video streaming and recording.
7. To ensure battery life, it is not recommended to point the camera directly at the road or in a place with a lot of people/vehicles.
2. What’s Include
2. What’s Include
2.1 Important: Select SIM Card
A SIM card is included in the camera box, and this card supports the major carrier networks in your country.
It has the advantages of easy installation and use, fast and convenient data recharge, strong network compatibility, strong 4G signal, strong compatibility with the camera, no need to sign an agreement with the operator, etc. It is recommended that you use it.
Note: This SIM card is only compatible with this camera; please do not insert it into a smartphone or other electronic products.
If you need to configure a SIM card of a local operator, please refer to the following list to choose from:
Country | Recommended Carriers | 3/4G Frequency Bands Supported by the Camera |
United States | Verizon/AT&T/T-Mobile | LTE-FDD: B2/B4/B5/B12/B13/B14/B66/B71 WCDMA:B2/B4/B5 |
Unites Kingdom | O2/Vodafone/EE/Three | LTE-FDD:B1/B3/B5/B7/B8/B20/B28 LTE-TDD:B38/B40 WCDMA:B1/B5/B8 |
Germany | Telekom/Vodafone/Telefonica | / |
France | Orange/Bouygue/SFR/Free | / |
Spain | Vodafone/Orange/Movistar | / |
Italy | Vodafone/TIM/WindTre/lliad | / |
Other Countries of Europe | United Kingdom | / |
Note:
- The camera does not guarantee the compatibility of the SIM cards of carriers other than those listed in the above list; please choose carefully. The camera only uses data traffic and will not use services such as calls/texts.
- Some cards have a PIN code that you can disable first with your smartphone. Do not insert an IOT or M2M SIM card into your smartphone.
- Cameras purchased in this country cannot be used in other countries because of different 4G frequency bands. Cameras purchased in Europe are supported by the countries marked on the SIM card manual.
3. Camera Introduction
Reset Key | Press and hold RESET for 5 seconds to reset the device (If you have modified the settings, they will revert to the factory default settings) |
SD Card Slot | Support local SD card storage (up to 128G) |
SIM Card Slot | Support Nona SIM Card |
Lens | Support QHD 2K resolution |
Power Light | Red means charging is in progress Blue means charging is complete |
Microphone | Capture a sound for your videos |
PIR Sensor | Can detect moving objects up to 10 meters away |
Working Status Light | Red light continuously on: camera network abnormal Red light flashing : waiting for network connection Red and blue lights flash alternately: SIM card recognition failed Blue light flashing slowly: SIM card recognition is successful |
Speaker | Two-way voice call sound output |
Charge Port | Use a 5V/2A power supply to charge the camera |
Thumb Screw | For fixing the camera and the bottom bracket |
Antenna | 4G dedicated signal antenna |
4. APP Installation and Account Registration
4.1 Download ‘CloudEdge’ APP
Method 1: Download the ‘CloudEdge’ APP from the APP Store (iOS) or Google Play (Android).
Method 2: Scan the CloudEdge APP QR code below to download it.
Tips: Please grant the following two permissions while using this APP for the first time.
1. Allow the APP to access mobile cellular data and wireless LAN, or it will fail to add an IP camera.
2. Allow the APP to receive a pushed message, or the phone will not receive an alarm push when motion detection or audible alarm is triggered.
4.2 Register Account
New users need to register by email. The concrete steps are as follows:
1. Click”Register”.
2. Follow the steps to complete the registration of the account;
3. Log in.
1. When registering a new account, please choose the region which you are actually in and the correct country code. (Different registered regions can’t share the camera.
2. Please choose to register by e-mail.
3. Update or change your account.
4. Registering a new account
5. How to insert the SIM Card
The SIM card slot is located in the rubber cover under the camera lens; please remove the rubber cover first.
When choosing a Nona SIM card to insert into the SIM card slot, please remember: the side with the gold contacts is facing up; you need to push the trimmed notch into the SIM card slot and press it all the way in.
If it is difficult to operate, please use the SIM card tweezers in the camera box.
Note: Do not insert the SIM card into the card slot backward. It will cause the SIM card not to be recognized, and the SlM card will be stuck inside and cannot be pulled out.
6. Power On the Camera
After inserting the SIM card, press and hold the power button of the camera for 5 seconds until the working indicator on the side of the lens lights up in red, then let go.
Wait for about 30 seconds until the working indicator turns blue light flashing, and you will hear the voice prompt “Waiting to connect,” which means the camera has successfully connected to the 4G network and the next step is to add the camera in the APP.
7. Add the Camera on the Phone
Note: If you wanna use another SD card for storage, please pay attention to formatting the SD card as FAT32 or exFat; otherwise, the camera will not be able to recognize the SlM card.
Add failed? Please refer to the following to resolve the issues:
Camera voice prompt | Wait for the connection timeout |
Working light status | Indicator light off |
Camera status | If the network is not configured for a long time, the device will automatically sleep. |
Solutions | Press the power button to restart |
Camera voice prompt | The SlM card not found |
Working light status | The red and blue lights flash alternately and then turn off. |
Camera status | The camera does not recognize this SIM card. |
Solutions | 1. Check whether the Sll card is inserted in the correct direction. 2. Check whether the SIM card is not fully inserted and reinsert it. 3. Whether to format the SD card together (if there is an SD card for storage) |
Camera voice prompt | The SlM card cannot be used. |
Working light status | Red and blue lights flash alternately. |
Camera status | The camera cannot be registered to the carrier network. |
Solutions | Please check whether the SlM card has a PlN code, if marked on the card, please use another card without a PlN code (Do not insert the camera’s own Sl cord into the mobile phone). Check whether your SlM card has been activated; if not, please contact our COOAU service team for help. Check if your SlM card data is sufficient. The signal may be weak at the current location; please move the camera to a position with a better signal. |
Camera voice prompt | No LTE signal |
Working light status | The red light keeps flashing |
Camera status | SIM card has no data plan or 4G signal difference |
Solutions | Please check if your SlM card’s data plan is available The current 4G signal is weak; please move the camera to a better signal location or replace the Sll card. |
Camera voice prompt | APN not matched |
Working light status | Red and blue lights flash alternately |
Camera status | The camera is not compatible with the APNof the SlM card |
Solutions | Please import the APN of the SlM card into the camera in the app (For details, please refer to the following content.) |
Note: if you try to add a camera several times but it still fails, please message your order and problem to [email protected] (US) or [email protected] (EU).
8. APN Settings
When using the local SlM card, there may be a probability that the APN cannot be recognized; you need to import APN information to the camera manually.
1. When the camera plays the voice of “Unrecognized APN,” add the apogee of “4G camera” in the app, click “Blinking red and blue lights, select “Enter current SlM card APN information” to enter the APN setting page.
2. Just enter the corresponding information in the first three columns: “CC,” “NC,” and “APN.” If you do not know the information on the SlM card, please consult the card operator for assistance. Or insert the SlM card into the smartphone and obtain information in the phone system.
3. After successfully importing the APN, please re-add the 4G camera.
09. APP Function Introduction
9.1 APP Settings
1 | Family Management You can manage the current family structure, create a new family and join a family. |
2 | Multi-device Monitoring Watch multiple cameras (up to 4) on one screen. |
3 | Add a Camera Add a new camera to your account. |
4 | List Management Tap to change this camera list or manage your room. |
5 | Whether to hide the current view or not |
6 | Enter the Monitor Detail Page |
7 | Cloud Playback History |
8 | The Name of the Camera |
9 | Quick Settings Notifications, Device Sharing. Alarm Messages, Cloud, Help, Detection Settings |
10 | Home Page |
11 | Historical Message |
12 | My Account |
1 | Alarm Messages Notifications of motion detection history |
2 | Sharing History Checking the history of shared devices. |
3 | System Messages Checking the history of system notifications. |
1 | About Us COOAU official website, official after-sales mailbox,Facebook |
2 | Multi-device Monitoring Classification of comeras. |
3 | Add a Camera Sharing camera and the sharing history in this account. |
4 | List Management Checking images/videos saved on your smartphone. |
5 | Help Frequently Asked Questions, Feedback Messages. |
6 | About Us COOAU official website, official after-sales mailbox, Facebook |
7 | Settings In-App Alert Sound. Application Version Confirmation, Clear Cache. Deactivate Account. |
9.2 Camera Usage Settings
1 | Detailed Settings Page You can make various detailed settings for the camera. |
2 | Current Date and Time |
3 | Camera Speaker On/Off When turned on, you can hear the sound from the camera side |
4 | Video Clarity Setting You can select the video/images quality. |
5 | Full-Screen Option Tap to enter full-screen view. |
6 | battery Power Status |
7 | Network Bit Rate |
8 | 4G Signal Strength |
9 | 4G Management You can check 4G data usage and purchase 4G data packages |
10 | Live Basic Function Buttons |
11 | History SD Card Video Playback |
12 | Cloud Cloud Storage Video Playback |
13 | Screenshot You can capture live video as a still image and save it on your phone. |
14 | intercom Press and hold while speaking. You will hear a voice from the camera. |
15 | Record You can manually record the video you need at any time. It will save on your phone. |
16 | Motion Detection Set the motion detection on/off. |
17 | PTZ Remote Control The Pan/tilt viewing angle can be adjusted. |
18 | Light Turn the light on or off manually. |
19 | Siren Turn the siren on or off manually. |
20 | Light Tap to jump to the sound and light alarm setting page. |
21 | Full-Color Mode Tap to jump to the night vision setting page |
22 | Album The screenshots and manually recorded video files are saved on your phone. |
1 | Video Timeline and Zoom Button Drag it to select the date on a 24-hour timeline. Tap the zoom button and swipe up and down to change the time interval of the timeline. |
2 | Calendar Select and play the recorded video according to the date. |
3 | Alert View alarm message video. |
4 | Screenshot Video snapshot |
5 | Record Manually record a video |
6 | Album Store screenshots and manual video files |
1 | Play Speed You can choose to play the video at normal speed or double speed. or quadruple speed. |
2 | Video Timeline and Zoom Button Drag it to select the date on a 24-hour timeline. Tap the zoom button and swipe up and down to change the time interval of the timeline. |
3 | Screenshot Video snapshot |
4 | Record Manually record a video |
5 | Album Store screenshots and manual video files |
6 | Delete Select a certain day of the detection records, and after clicking delete, all videos on this date will be deleted and cannot be restored. |
7 | Calendar Select the date |
8 | Detection Record All detection records on a specific date. |
9.3 Camera Settings
1 | Modify the name of your camera and check this camera’s parameter |
2 | Alarm notification received or not |
3 | Installation Guide Guide how to install the camera more accurately. |
4 | Device Share Share this camera with others. |
5 | Location Management Change this camera to another camera list. |
6 | Work Indicator Turn on/off the work indicator light. |
7 | Time Setting Change the time display to a 12-hour system |
8 | Image Setting The anti-flicker, screen flip and night vision are here to set |
9 | Sound Setting You can turn “the microphone, record sound, the speaker ” on or off. And adjust the volume of the speaker. |
10 | Video Encryption Set a password for your video. |
11 | Alarm Management Setting Detection Sensitivity. Alorm interval, Alert Time. Alarm Area, Audio and Light Audio; |
12 | Battery Detective You can see the power supply mode and the current battery power here. |
13 | Recording Management Recording Time Setting; SD Card Capacity Checking; |
14 | Cloud Storage Service Activate the cloud storage |
15 | Check New Version |
16 | Restart Device |
17 | Delete Device |
9.4 Function Introduction
9.4.1 4G Data Usage Management
The traffic usage of our attached SlM card can be checked here(we offer 100m traffic for free); in addition, you can purchase the corresponding data package according to your needs to maintain daily traffic usage of your camera (you can click “my order” to view the purchase history).
When will the camera consume traffic:
1. When you remotely watch the real-time images of the camera in real time, it will consume traffic.
2. When the camera detects and records, it will consume traffic.
3. When you use cloud storage instead of SD card storage, additional traffic will be consumed because the content of the detection record still needs to be uploaded to the cloud.
4. When setting up a camera in the app, a small amount of traffic will be consumed.
Note:
1. Using cloud storage will consume a lot of your traffic; in addition to the traffic consumption of recording videos, it will also consume the cost of uploading videos to the database. Therefore, compared with users who use SD cards to store. Using cloud storage will consume twice the traffic. So we recommend you use $D card storage.
2. The amount of traffic spent depends on the clarity of your video, video duration, real-time viewing time, etc. Please pay attention to the traffic consumption during use so as to avoid the camera not working properly due to the exhaustion of traffic, which will threaten your property’s safety.
9.4.2 Night Vision Setting
Setting Path: Camera Setting – image Settings – Full Color Mode
1. Intelligent Vision: The default is black-and-white night vision at night (when you view the real-time video in the app); the white light will only turn on when a moving object or person is detected and record a colorful night video.
2. Full-Color Night Vision: The white light will stay on at night, so whenever you view a live video in the app, it will be a colorful night video.
3. Black and White Night Vision: if you don’t want the white light to be on, please note that when switching to black and white night vision, you must first turn off the sound and light alarm or only choose to turn on the sound alarm. Otherwise it will be affected by the sound and light alarm. When there are people, the camera will still turn on the white light.
9.4.3 Video Encryption Setting
Setting Path: Camera Setting – Video Encryption
You can set up another password protection here. After setting the password, you need to enter the password to play back the video in the app and the video in the doud storage so that only you can watch your video.
Note: Since the SD card storage way is limited by the type of SD card, the current password cannot guarantee that the video in the SD cord is also protected by the password.
9.4.4 Alarm Management
Setting Path: Camera Setting – Alarm Management
1 | Turn on/off the motion detection. |
2 | You can select the detection sensitivity to meet your need |
3 | You can select the working mode of this camera. |
4 | You can customize the time period that you need alarm notifications. |
5 | You can choose an area that is important to you to detect thereby filtering out other invalid alerts. |
6 | Turn on the sound and light alarm; you can choose one of the three according to your needs as your night defense. |
Custom Mode of the Working Mode
Here, you can choose to adjust the following:
- Humanoid detection: Choose to turn on or off humanoid detection (day and night can be set separately).
- Sensitivity adjustment: You can choose to adjust the sensitivity of humanoid detection.
- Recording Time: You can choose how long the camera will record when a person is detected. (10s-30s)
- Recording interval: When you set a recording interval (for example, two minutes), then after you detect and record once, the camera will not record in the next two minutes even if people are continuously detected, so please choose the recording interval carefully.
PIR Sensor Detection Range
The PlR detection range can be customized to meet your specific needs. You may refer to the following table to set it up in DeviceSettings via the COOAU Cam App.
10. Charge the Camera
It is recommended to charge the camera battery for 6-8 hours before using it for the first time.
1. Charge the camera with a standard and high-quality 5V power adapter (not included).
2. Use the solar panel to charge the camera continuously,
Tip: After connecting, you can check the charging status at any time in the “COOAU Cam” APP.
1l.Install the Camera
11.1 Notes before installation:
.Install the camera 2-3 meters(7-10 ft) above ground. The detection range of the motion sensor would be maximized at such a height.
.For effective motion detection, please install the camera anguarly.
NOTE: if a moving object approaches the PlR sensor vertically, the camera may fail to detect motion.
11.2How to install it:
1. Select the installation location. (You could choose to install it on the wall or ceiling/eave.)
2. Use the Installation Guide in the App to diagnose the signal strength of your Wi-Finetwork. (It is suggested that you install the camera in a place that has a strong Wi-Fi signal so that this camera can work well for you.)
3. Use a power drill and screws to fix the bracket on the wall. It is suggested to install this camera at 2.4 -3m from the ground.
4. Clip the camera into the bracket, and please make sure to insert the camera firmly into the bracket (you can hear a ‘click”)
5. To remove the camera, it is easy to separate the camera from the stand with the aid of a slender tool that can be pried from the bottom of the stand, as shown in the picture.
Note: The battery of our camera is located where the bracket is attached to the camera; please do not nail it inwards from the outside as this will damage the battery, causing it to burn.
1. Ceiling Mounting (Only need two screws to secure the top of the bracket.):
2. Wall Mounting (You only need three screws to secure the side of the bracket.)
12. FAQS
For more detailed FAQs, please log in to the app, “Me”-Help”-“4G Camera”.
Q: The camera cannot be turned on?
A: ① Make sure the camera is fully charged. Please use the 5Vpower adapter to fully charge the camera before turning it on.
② If the camera is faulty or water has entered, please contact the customer service staff of the brand manufacturer for help.
Q: Failed to add the camera?
A: Please go back to page 9 to find solutions or contact the brand’s customer service personnel for help.
Q: After the first use for a period of time, the camera fails to connect to the internet?
A: 1) if you use the SlM card that comes with the camera, only a 100M data plan will be given for free. To avoid running out of data please replenish the data plan in the app in time.
2)Please check whether the SlM card data plan is normal, such as arrears, excessive data usage, etc., and regularly supplement the data plan for the Slly card.
3)Please check whether the 4G network signal around the camera is good and avoid signal interference.
4) Check whether the SlM cord is loose.
Q: The camera drops frequently and cannot be connected.
A: ① Please check whether the 4G network signal around the camera is good and avoid signal interference.
② Check whether the SlM card is loose.
③ Check whether the 4G network of your SlM card operator covers the installation location of the camera. It is recommended that you try the SlM card that comes with the camera.
Q: Does the mobile phone not receive alarm push messages?
A: 1)Check whether the message push permission of the app has been enabled in the mobile phone’s system settings.
2)Restart the phone, and the Android phone will try to clear the cache.
3)Check whether the camera has an able motion detection function.
4)Check whether the network of the camera and mobile phone is good.
5)Check whether the camera is online, and check whether the SlMcard data plan is normal, such as arrears, excessive data usage, etc.
Q: Motion detection missed alarm?
A:1)Increase the motion detection sensitivity of the camera.
2)Please install the camera correctly to prevent intruders from walking vertically to the camera. (For the solution, please refer to the part “Installing the Camera” in the manual).
3)If you need to detect vehicles or animals, please turn off the “Alhumanoid detection” function.
Q: Can the camera connect to Wi-Fi?
A: Wi-Fi is not supported; only a 4G network is supported.
Q: How much data does the camera consume per month?
A: The traffic consumed by the camera depends on the resolution you select when viewing. The higher the resolution, the greater the traffic consumption. The longer the preview video and video playback time, the greater the data consumption. The more times the PIR sensor is triggered, the greater the flow digestion. We recommend that you subscribe to a 2-4G/month data plan package.
Q: Does the subscription data plan package not take effect, or do you need to transfer the package and refund the fee?
A: Regardless of whether you use the SlM card that comes with the camera or a compatible SlM card that you purchased yourself, if you encounter such problems, please contact us to find out the reason and provide professional technical support to ensure that you will not have a redundant invalid fee.
Contact email: [email protected] (US)or [email protected] (EU)
If the above problems are still not resolved, or you have encountered other problems that cannot be solved, please message your order and problem to [email protected](US) or [email protected] (EU).