1. AFTER-SALE SUPPORT
Dear customer,
Thank you very much for supporting COOAU!
Please read this manual thoroughly before using this wireless video doorbell camera. If you have any issues, please email your order number and the problem TO support-euQcooau.com; upon receiving your message, we will provide a fast solution in 24 hours.Actually, many problems can be easily solved by setting, such as Networking Connection Fails. Motion Detection Delay, installation and Charging, False Alarm, Battery Management, etc. We promise all the cameras have been carefully checked and packaged before shipping. We offer lifetime technical support for your doorbell and are happy to provide all possible support for you. If you have any questions or ambiguities during use, please feel free to contact us. We will try to find a good solution with our professional camera engineers.
Best Regards
COOAU Service Team
Note:
The doorbell only supports 2.4GHz WiFi. it does not support 5GHz WIFl.
efore connecting this doorbell to the WiFi, please ensure the Wi-Fi signal strength is to be over 85%. If the doorbell is far away from the signal source, it won’t be connected successfully for the first time.
If your router is connected to too many devices, the doorbell will fail to connect to Wi-Fi because of the lp address conflict.
2. WHAT’S THE BOX
3. MEET THE DOORBELL
| 1 | Photoresistor Lens |
| 2 | Camera |
| 3 | PIR Motion Sensor |
| 4 | Speaker |
| 5 | Doorbell Button |
| 6 | LED Indicator |
| 7 | Microphone |
| 8 | Memory Card Slot |
| 9 | Reset Button |
| 10 | On/Off Switch |
| 11 | Charging indicator |
| 12 | Micro USB Port |
| 13 | Security Screw Hole |
| 14 | Security Screw |
| 15 | Hardwire Terminals |
| 16 | Wall Mount Screw Holes |
4. MEET THE CHIME
| 1 | Ringtone Selection |
| 2 | Volume Control |
| 3 | Setting (Pair/ Reset) |
| 4 | Red LED Indicator |
| 5 | Blue LED indicator |
| 6 | Battery Compartment |
| 7 | Micro USB Power Port |
| 8 | AA Battery x 3 |
5. SET UP YOUR DOORBELL
1. Turn on the doorbell by the on/off switch on the rear of the doorbell. Press and hold ‘RESET’ for 5 seconds to restore the factory default. The indicator on the doorbell will flash red, indicating your doorbell is ready for Wi-Fi configuration.
2. Download and install the App to your smartphone. Launch the App and register an account with your mobile phone number or email ID
3. Operate the configuration near your Wi-Fi router.
4. Start the Wi-Fi configuration following the in-app instructions or referring to the tutorial steps.
6. LIVE VIEW
Tap on the Home page devices to watch the live view from your doorbell.
| 1 | Quit live viewing |
| 2 | Setting menu |
| 3 | Date & time watermark |
| 4 | Audio on/off |
| 5 | FHD/SD switch |
| 6 | Full-screen display |
| 7 | Stream bit rate |
| 8 | Wi-Fi signal status |
| 9 | Battery status |
| 10 | Screenshot button |
| 11 | Intercom key |
| 12 | Record on the phone |
| 13 | Motion detection on/off |
| 14 | Photo/video album |
| 15 | History playback |
| 16 | Cloud storage service |
Note: Live viewing will not trigger device recording,
| 1 | Back to live view |
| 2 | Edit device name |
| 3 | Receive/block alert notifications |
| 4 | Share device withother users |
| 5 | Device information |
| 6 | Installation guide |
| 7 | Basic function |
| 8 | Power saving settings |
| 9 | Motion detection settings |
| 10 | Recording management |
| 11 | Cloud storage setting |
| 12 | Device version |
| 13 | Delete the device |
8. RECORDING
If the Micro-SD card is properly installed, you can playback the video clips taken after motion events or visitor calls. Live viewing will not trigger device recording). You can also back up video clips to the cloud, but only if you have activated the cloud storage service (Charge after a 7-day free trial).
9. HISTORY PLAYBACK
Tap ‘History’ to play the video clips recorded on the MicroSD card,
1) Time Line: Slide the timeline to the left or right to locate video recordings according to time period.The red bar above stands for video length. The yellow dot stands for the alarm point when someone has pressed the doorbell button. The red dot stands for the alarm point when a motion has been detected.
2) Calendar:
Check video history by date. The numbers in green stand for the dates that have video recordings.
3) Screenshot: Tap to capture a photo and save it to Me -> Pictures & Videos, Where you can share it with others.
4) Record: Tap to start recording a video, tap again to end, and save to Me -> Pictures & Videos, where you share the video clips with others.
5) Alarm: Tap the listed alarm records to quickly locate and display each alarm video. It stands for visitor call events; %stands for motion detection recordings.
6)Timeline Zoom: Slide upward to zoom in on the timeline and downward to zoom out.
10. CONNECT THE CHIME
1. Supply power to the chime
The chime can be powered by three units of AA batteries(Provided) or a DC5V-1A power adapter.
2. Click the reset button
Click on RESET only once, and you will see the chime indicator flashing red, indicating that the chime is in pairing mode.
3.Press the doorbell buttor
Press the doorbell button, and the chime will sound, together with its blue LED flashing. Chime Paring succeeds; congrats.
NOTE:
1. Your doorbell communicates with the chime via Radio Frequency but not WiFi.
2. You can assign different chimes as needed.
3. Press and hold the RESET button on the chime for 5 seconds till the red indicator flashes three times so as to release the connection between the chime and its connected doorbell.
11. INSTALLATION
Your doorbell comes with a rechargeable battery pack built-in, and it also works with an existing 12V-24V AC hardwire power source. It enables you to make use of your legacy doorbell wiring for retrofit installation.
NOTE:
For retrofit installation, you need to bypass your indoor mechanical chime so as to provide sufficient power for the new video doorbell.
11.1 Retro-fit installation (Optional)
To replace your existing doorbell and mechanical chime, please follow below installation
steps:1.Shut off the master circuit breaker in your house.
2. Bypass your indoor chime with a provided jumper. In most cases, the existing doorbell circuit looks similar to the image below. Remove the cover of the indoor chime and loosen the “FRONT” and “TRANS” terminal screws. Use the provided jumper to connect the two terminals and replace the chime cover.
3. Select a location for your video doorbell.
Determine the mounting position of the doorbell. Check if you can reuse the existing holes on the wall. If not, drill new holes to mount your video doorbell.it is suggested to mount the doorbell at least 4 feet (120 cm) above the ground for optimal angle of view and best motion detection performance.
4. Replace your existing doorbell.
5. Restore power at the breaker, and your doorbell is ready for use.
11.2 Wireless installation
12. TROUBLESHOOTING
Q1: Is the video doorbell powered by a battery?
A1: Yes, there is a 10,000mAh big Li-ion battery pack built-in. Thanks to the low power consumption technology, a full charge lasts for more than three months in our lab test environment. (20 events per day, 15 seconds of video recording per event)
Q2: How do you connect the hardware to the doorbell? Does the cable order matter?
A2: Your doorbell works with both DC 12V and AC 12V – 24V hardwire power sources. There are two hardwire terminal screws on the bracket, and you can connect each wire to each power terminal screw. The cable order doesn’t matter.
Q3: I found a Micro USB port on the left side; what’s it for?
A3: Yes, this is the power charging port. You may need to charge your doorbell once in a while.
Q4: What’s the Wi-Fi range of the video doorbell?
A4: The video doorbell works with any 2.4GHz wireless Wi-Fi router, mesh system, or modem. In the outfield test, it works well in most 3000saft houses. The Wi-Fi range may vary because of different WiFi transmit power, transmission distance, and wall blocks in between.
Q5: I installed my video doorbell, but the video or audio quality is poor; why?
A5: In the live view interface, WiFi status will be listed. It is suggested to ensure the Wi-Fi status is more than 70% so as to get your doorbell to work as expected. If you think your problem is caused by low Wi-Fi signal strength, try moving your Wi-Fi router closer or add one Wi-Fi booster to extend your Wi-Fi range.
Q6: Does the video doorbell work with the existing indoor mechanical chime?
A6: No. The doorbell comes with a battery-powered wireless chime to notify people when your visitor presses the doorbell button. If you have an existing indoor chime, please use the provided jumper to bypass the existing chime so as to provide sufficient power to the new video doorbell, our wireless chime is 100% wireless; you can place it almost everywhere you like. The transmission distance in open space is more than 100 meters (328 feet).
Q7: How many wireless chimes can be paired with one video doorbell?
A7: You can add as many wireless chimes as you wish on one video doorbell.
Q8: Is motion detection sensitivity settable?
A8: Yes, it does. There are five levels of sensitivity status that are optional in doorbell settings.
Q9: How does the video doorbell detect the motions? Can motion detection be disabled?
A9: The doorbell camera detects motion through the latest PlR motion sensor; it will further undergo a human-shape detection to reduce false alarm rate; you can adjust the motion detection sensitivity, schedule alarm intervals, and disable motion detection accordingly due to various user scenarios.
Q10: I installed a 16GB memory card. How many days of event recordings does it keep?
A10: The video bit rate is around 100kB/s. If you have ten event recordings per day, and each of the video clips lasts for 20 seconds, a 16GB memory card is capable of keeping 24-Month’svideo recordings.
Q1l: Does the doorbell support cloud storage?
All: Your doorbell supports local video storage by Micro SD card as well as cloud storage. You can activate the cloud storage service in the App. There is a free 7-day cloud recording trial service.